- Cooking
- Youth Development Programs
- Baking
- Crafting and DIY Projects
- Enjoy participating in outdoor activities for overall physical and mental well-being
Monique A. Nails
Fremont,CA
Summary
Hardworking and passionate job seeker with strong organizational and management skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Office Manager
Peak Performance Physical Therapy
08.2008 - 09.2024
- Oversaw front office logistics from scheduling patient appointments to communicating with Physician offices to obtain patient records
- Performed multiple tasks simultaneously in order to maintain workflow.
- Operated a multi-Line phone system.
- Recruited, interviewed and hired employees.
- Trained personnel in equipment maintenance and proper use.
- Demonstrated complete knowledge of insurance benefits in order to explain benefit details to patients.
- Developed close working relationships with front office and back office staff.
- Oversaw scheduling of patients and managed schedule of multiple clinicians
- Addressed and remedied all patient or team member issues.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks.
- Completed bi-weekly payroll for twelve employees.
- Created organized filing system to manage department documents.
Office Assistant
California State University East Bay Housing
08.2006 - 06.2009
- Processed incoming and outgoing mail and packages.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments.
- Answered and managed incoming and outgoing calls.
- Organized paperwork and maintained proper filing of important documents
Barista
Starbucks
06.2006 - 09.2006
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated Drive thru window and maintained smooth operation in order to provide timely service
- Controlled line and crowd with quick, efficient service.
Education
No Degree - Kinesiology
California State University Eastbay
Hayward, CAHigh School Diploma -
King Drew Medical Magnet High School
Compton, CASkills
- Billing
- Staff hiring
- Team supervision
- Operations management
- Scheduling coordination
- Human resources
- Staff training
- Supply management
- Data entry
- Office management
- Customer service
- Staff management
Interests
Timeline
Office Manager
Peak Performance Physical Therapy
08.2008 - 09.2024
Office Assistant
California State University East Bay Housing
08.2006 - 06.2009
Barista
Starbucks
06.2006 - 09.2006
No Degree - Kinesiology
California State University Eastbay
High School Diploma -
King Drew Medical Magnet High School
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