Monique Barger
Charlotte,NC
Summary
Dynamic Retail Sales Manager with a proven track record of leading high-performing teams and effectively minimizing shrinkage. Expertise in implementing innovative merchandising strategies that drive sales and enhance customer experience. Seeking a challenging position that leverages strong leadership abilities and a deep understanding of retail operations to contribute to organizational success. Committed to fostering a positive team environment while achieving ambitious sales targets.
Overview
15
15
years of professional experience
Work History
Key Account Coordinator
United Rentals
10.2017 - Current
- Provided high-level customer service, ensuring satisfaction and fast issue resolution.
- Trained team members on improving customer interactions and service delivery.
- Managed multiple priorities in a fast-paced environment with high attention to detail.
- Strengthened customer relationships through proactive communication and support.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Built and maintained strong client relationships to drive business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Front Desk / Manager on Duty
Hampton Inn by Hilton
08.2023 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Sales Associate
Walmart Supercenter
06.2010 - 07.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Charlotte, NCHigh School Diploma -
Phillip O. Berry Academy of Technology
Charlotte, NC06-2010
Skills
- Friendly and outgoing
- Upselling and cross selling
- Problem-solving
- Conflict resolution
- Truck unloading
- Suggestive selling
- Customer service
- Department reset
- Store opening and closing
- Cash drawer balancing
- Regulatory compliance
- Complaint resolution
Timeline
Front Desk / Manager on Duty
Hampton Inn by Hilton
08.2023 - 12.2023
Key Account Coordinator
United Rentals
10.2017 - Current
Sales Associate
Walmart Supercenter
06.2010 - 07.2012
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Phillip O. Berry Academy of Technology