Monique Danielle Lee
Amityville,NY
Summary
Dynamic and results-driven professional with a proven track record at Michaels Arts and Crafts, excelling in customer service and teamwork. Adept at problem-solving and maintaining attention to detail, I consistently enhance the shopping experience while achieving sales goals. Committed to continuous improvement and delivering exceptional results in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Community Art Sales
Self Employed Artist
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Sales Associate
Michaels Arts and Crafts
10.2017 - 02.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
Key Holder
Work N Gear
10.2015 - 01.2017
- Assisted in daily store operations, ensuring a seamless customer experience.
- Managed inventory levels, restocking shelves to maintain product availability.
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Supported visual merchandising efforts to enhance store presentation and appeal.
Seasonal Worker
Christmas Tree Lot
11.2010 - 01.2011
- Assisted customers in selecting and transporting Christmas trees to enhance shopping experience.
- Maintained cleanliness and organization of lot to ensure safety and accessibility for customers.
- Operated equipment for cutting, wrapping, and loading trees efficiently for customer convenience.
- Collaborated with team members to manage high volume of sales during peak holiday season.
Bicycle Messenger
Channel Video
04.2006 - 01.2008
- Coordinated timely deliveries across diverse urban routes using in-depth knowledge of local geography.
- Ensured package integrity and security during transit, adhering to company safety standards.
- Communicated effectively with clients and dispatch to provide real-time updates on delivery status.
- Leveraged technology for route optimization, improving efficiency in daily operations.
Bicycle Messenger
Breakaway Courier
06.2001 - 09.2001
- Managed multiple deliveries simultaneously while maintaining high levels of customer satisfaction.
- Maintained accurate records of deliveries, ensuring compliance with company policies and procedures.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during deliveries, ensuring client satisfaction.
- Maintained primary bicycle in top condition, kept spare bike and offered messenger service around-the-clock.
Phone Sales Representative
1-800-flowers.com
06.2000 - 07.2000
- Exceeded sales targets through effective communication and persuasive techniques.
- Developed product knowledge to provide tailored recommendations for customers' needs.
- Managed customer inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Utilized CRM software to track sales activities and maintain accurate records of interactions.
Library Page
Copiague Public Libraries
08.1996 - 06.1997
- Sorted and organized library materials to ensure efficient access for patrons.
- Assisted in maintaining cleanliness and orderliness of library spaces.
- Provided customer service support by answering inquiries and directing patrons to resources.
- Collaborated with staff to streamline shelving processes, enhancing workflow efficiency.
Education
Bachelor of Arts - Fine Arts
Wagner College
Staten Island, NY06-2002
Bachelor of Arts - Liberal Arts
Seton Hall University
South Orange, NJ01-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Attention to detail
- Time management
Timeline
Community Art Sales
Self Employed Artist
07.2025 - Current
Sales Associate
Michaels Arts and Crafts
10.2017 - 02.2018
Key Holder
Work N Gear
10.2015 - 01.2017
Seasonal Worker
Christmas Tree Lot
11.2010 - 01.2011
Bicycle Messenger
Channel Video
04.2006 - 01.2008
Bicycle Messenger
Breakaway Courier
06.2001 - 09.2001
Phone Sales Representative
1-800-flowers.com
06.2000 - 07.2000
Library Page
Copiague Public Libraries
08.1996 - 06.1997
Bachelor of Arts - Fine Arts
Wagner College
Bachelor of Arts - Liberal Arts
Seton Hall University