Monique Gomez
Leadership
Tracy,CA
Summary
A professional, caring and dedicated life long learner with expertise in leading people, projects and coordinating multiple priorities and tasks. Demonstrated success working with individuals with diverse backgrounds, working styles and learning abilities. Skilled communicator with the ability to effectively convey meaning through speaking and writing; possesses an aptitude to quickly and thoroughly learn new skills.
Overview
15
15
years of professional experience
Work History
Resident Development Manager
Shepherd's Gate
09.2023 - Current
- Coordinates all resident functions and activities including orienting residents to the program, plan and conduct workshops, seminars, and networking events to enhance participants skills in areas such as resume writing, interview preparation, and professional networking.
- Work closely with CEO and Campus Director to expand curriculum and implement improvements to increase resident retention and satisfaction.
- Successfully conducted comprehensive interviews and selection processes to recruit and onboard competent teachers and volunteers aligned with organizational goals and values.
- Schedule 15+ courses ensuring that all timelines are in accordance with program timeline and ensuring proper attendance.
- Actively research, register for, and attend job fairs, leveraging these opportunities to engage in networking activities, establish connections, and explore potential career opportunities for the residents.
- Provide mentorship and support to women who have experienced abuse, violence, and drug addiction, empowering them to overcome challenges, rebuild their lives, and thrive.
- Implement assessment tools and track participants' progress, analyzing data to evaluate effectiveness of programs and make data-driven improvements.
- Fostering a safe environment for my students to feel empowered and encouraged to tackle their social, emotional and academic challenges.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Coordinate course curriculum by partnering with volunteers, leaders and instructors to facilitate core classes and ensure completion of graduation requirements.
- Managed comprehensive tracking systems to document class completion, maintaining precise records of participants' progress.
- Recognized participants' achievements by awarding certificates, acknowledging their dedication and successful completion of the program.
Optical Assistant
Costco Wholesale
05.2019 - 09.2021
- Displayed and executed excellent customer service to every patient.
- Performed testing to 80+ patients per day and thoroughly explained procedures to patients.
- Assessed the training needs of new hires and developed targeted training materials and sessions to address skill gaps and ensure job readiness.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Dispensed contacts and eyeglasses while maintaining HIPPA compliance and ensured member confidentiality.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
Assistant Store Manager
Lucky Brand
01.2018 - 05.2019
- Coached teams of 15+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted engaging orientation sessions, including interactive activities, to introduce new employees to company values, procedures, and resources.
- Oversaw the completion and accuracy of all onboarding paperwork, including employment contracts, tax forms, and benefits enrollment, ensuring compliance with legal and company requirements.
- Provided new hires with detailed information on employee benefits and perks, compensation and ensuring clarity and understanding of the onboarding process.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Collected customer feedback and made changes to exceed customer satisfaction goals.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Education
Bachelor of Arts - Communications And Media Studies
California State University - East Bay
05.2023
Associate of Arts - Liberal Arts And Sciences
Las Positas College
12.2021
Skills
- Customer Relations
- Teamwork and Collaboration
- Performance Management
- Staff Training and Development
- Critical Thinking / Active Listening
- Payroll Administration
- Policy and Code of Conduct
- Interpersonal Communication
- Multitasking / Problem Solving
- Organization and Time Management
- Team Recruiting and Onboarding
- Records Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Interests
Leadership
Growth
Team Building
Work Culture
Training & Development
Innovation
Networking
Solution Solver
Creativity
Career Advancement
Traveling
Adventuring & Exploring
Quote
"If everyone is moving forward together, then success takes care of itself."
Henry Ford
Timeline
Resident Development Manager
Shepherd's Gate
09.2023 - Current
Optical Assistant
Costco Wholesale
05.2019 - 09.2021
Assistant Store Manager
Lucky Brand
01.2018 - 05.2019
Bachelor of Arts - Communications And Media Studies
California State University - East Bay
Associate of Arts - Liberal Arts And Sciences
Las Positas College
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