Monique Nasland
San Diego,United States
Summary
High performing executive with over 25- years' experience in business administration. Strong interest in obtaining a position that supports humanitarian services. Demonstrated proficiency, over the last 20-years, in volunteer program development, planning, operations, financial oversight, and volunteer program management. Demonstrated proficiency using an employee accountability process that aligns with the mission, budget, and regulatory standards of the organization. Proven commitment to excellent customer service. 2012 Pinnacle Award winner given to the top employees showing excellent customer service and ability to maximize company resources. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Manager
Catalina Island Conservancy
01.2022 - 09.2023
- Developed business plan for 2023-2024 fiscal year
- Strategically developed and implemented new volunteer programs
- Responsible for all aspects of project management and quality improvement
- Calculated and reported monthly program statistics
- Served as department compliance officer ensuring all programs were compliant with local, state, and federal guidelines
- Educated department staff on local, state, and federal guidelines and tracked their ability to remain compliant
- Recruited and educated over 300 volunteers
- Created and monitored all volunteer department policies, marketing plans, and budgets
- Created grant funding opportunities
Administrator
MOLLISON ADULT DAY CARE INC.
08.2021 - 01.2022
- Recruited and onboarded staff including physicians, nurses, and psychologists
- Developed and maintained compliance database, tracking all compliance activities and documents
- Responded to employee inquiries regarding compliance regulations and procedures
- Maintained up-to-date knowledge of current and emerging compliance regulations
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations
- Monitored day-to-day tasks for 49 professionals such as registered nurses, psychologists, and program director, to ensure compliance with regulatory agencies
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations
- Identified, investigated and documented compliance violations and recommended corrective measures
Supervisor, Third Party Administration
Change Healthcare
08.2015 - 07.2021
- Account management contractor specializing in motor vehicle and general liability accidents
- Contracted by hospitals to provide excellent customer service to injured patients while increasing revenue for the provider
- Gathered pertinent information necessary to bill applicable insurance companies and to advise patients on there billing options and rights
- Monitored and implemented processes to ensure compliance with HIPAA and other regulatory agencies
- Resolved thousands of billing accounts allowing hospitals to receive the highest possible reimbursement
Program Director/ Manager
San Diego General and Bariatric Surgeons
10.1993 - 06.2015
- Managed large multi-specialty group of surgeons and 50 employees
- Assisted in obtaining Center of Excellence designation
- Managed all private, government, and CMS billing practices
- Acted as administrator for five year Mentor and McGhan study involving human trials of implanted devices
- Acted as centers compliance officer overseeing HIPAA, JACHO, and other regulatory entities
- Created patient and business pathways
- Handled payroll and physician schedules
- Negotiated over 30 insurance contracts and several grants for both hospital and physician increasing reimbursement and reducing overhead cost
- Responsible for physician credentialing, and board applications
- Collected and analyzed patient data for over 800 patients per year
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Implemented performance and quality improvement plans that resulted in decreased complications and increased patient satisfaction
- Developed effective business plan, budget, and patient pathway for successful multidisciplinary large-scale hospital surgical program
- Improved marketing to attract new customers and promote business
Education
Bachelor of Healthcare Business Administration (B.H.B.A.), Health/Health Care Administration/Management -
University of Phoenix, San Diego
Master Science, Healthcare Business Multi-Sector Administration - Healthcare Administration
St. George's University
01.2011
Skills
- Electronic Data Interchange (EDI)
- Timelines
- Project Management
- Business Process Improvement
- Resolving Issues
- Reliability
- Interpersonal Skills
- Program Development
- Regulatory Compliance
- Contract Negotiation
- Strategic Planning
- Workforce Management
Certification
Learning WebEx - LinkedIn
Timeline
Manager
Catalina Island Conservancy
01.2022 - 09.2023
Administrator
MOLLISON ADULT DAY CARE INC.
08.2021 - 01.2022
Supervisor, Third Party Administration
Change Healthcare
08.2015 - 07.2021
Program Director/ Manager
San Diego General and Bariatric Surgeons
10.1993 - 06.2015
Bachelor of Healthcare Business Administration (B.H.B.A.), Health/Health Care Administration/Management -
University of Phoenix, San Diego
Master Science, Healthcare Business Multi-Sector Administration - Healthcare Administration
St. George's University
Honors Awards
2016 Pinnacle Award Winner - Change Healthcare, 01/2016, Award given to the top team members out of over 15,000 employees. Award winners showed exemplary skills in customer service, work ethic, and financial decision making.
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