Monique Diggs
Forest Hills
Summary
A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cardiac Telemetry Technician
New York Presbyterian Queens
Flushing, NY
09.2024 - Current
- Monitored cardiac telemetry systems to ensure patient safety and timely identification of abnormalities.
- Assisted in the interpretation of arrhythmias and communicated findings to healthcare team members.
- Conducted regular equipment checks, ensuring functionality and compliance with safety standards.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
CDPAP Aide/Caregiver
C&T Home Care Agency
Bronx, NY
01.2020 - 01.2025
- Helping patient take prescribed medications
- Assisting patient with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)
- Perform light housekeeping duties that clients can’t complete on their own
- Be a pleasant and supportive companion
Senior Patient Care Representative
Montefiore Medical Center, Wakefield Campus
The Bronx, NY
11.2019 - 05.2022
- Led initiatives to streamline appointment scheduling processes, reducing wait times.
- Managed patient inquiries and resolved issues to enhance patient satisfaction.
- Facilitated communication between patients and medical staff to optimize care delivery.
- Analyzed patient feedback data to identify areas for service improvement.
- Collaborated with healthcare teams to ensure accurate patient records and billing processes.
- Conducted pre-appointment confirmation calls to reduce no-shows and improve appointment scheduling.
- Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
Psychiatric Nursing Assistant
Gothams Companies
Manhattan, NY
11.2018 - 10.2019
- Provided direct patient care, ensuring safety and comfort in psychiatric settings.
- Assisted in the implementation of individualized treatment plans for diverse patient populations.
- Monitored patient behavior and reported changes to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to enhance patient outcomes and promote recovery strategies.
Education
High School Diploma -
Oneonta Job Corps Academy
Oneonta, NY02.2015
Certified Nursing Assistant
Oneonta Job Corps Academy
Oneonta, NY03-2015
EKG & Phlebotomy
NY Medical Career Training
Manhattan, NY05-2019
Skills
- HIPAA compliance
- Telemetry equipment operation
- Clinical documentation
- Cardiac monitoring
- Patient communication
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Excellent communication
- Friendly, positive attitude
- Certified in CPR/AED
Certification
- American Heart Association
- BLS CPR & AED Certified
- New York Medical Career Training Center, New York, NY
- EKG/Phlebotomy ( Patient Care Technician ) May 2019
Timeline
Cardiac Telemetry Technician
New York Presbyterian Queens
09.2024 - Current
CDPAP Aide/Caregiver
C&T Home Care Agency
01.2020 - 01.2025
Senior Patient Care Representative
Montefiore Medical Center, Wakefield Campus
11.2019 - 05.2022
Psychiatric Nursing Assistant
Gothams Companies
11.2018 - 10.2019
High School Diploma -
Oneonta Job Corps Academy
Certified Nursing Assistant
Oneonta Job Corps Academy
EKG & Phlebotomy
NY Medical Career Training