Monique N. Hampton
Atlanta,GA
Summary
Dynamic childcare professional with extensive experience at Bright Horizons Childcare, skilled in relationship building and emotional support. Proven ability to enhance student engagement through hands-on learning and positive reinforcement. Adept at meal preparation and boundary setting, fostering a nurturing environment that promotes social-emotional growth and academic success.
Overview
17
17
years of professional experience
Work History
Private Nanny
Charles Peters
11.2024 - 08.2025
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Childcare Lead Teacher
Bright Horizons Childcare
07.2023 - 11.2024
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Evaluated student progress regularly, adjusting instructional methods as needed to improve performance.
- Organized and supervised large and small group activities.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Service Center Specialist
Fed Ex Ground
03.2022 - 02.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
Testing Proctor
Atlanta Technical College
02.2019 - 03.2022
- Contributed to a higher rate of successful test completions by providing clear instructions and answering student queries promptly.
- Ensured smooth test administration by coordinating with faculty, administrators, and other staff members as needed.
- Maintained accurate records of student attendance, exam scores, and other relevant data for efficient tracking and reporting purposes.
- Enhanced test security by implementing strict proctoring procedures and maintaining a vigilant presence during exams.
- Improved test administration efficiency by identifying opportunities for process improvement and suggesting innovative solutions to streamline operations.
Corporate Regional Operations Manager
Coworx Staffing
05.2015 - 09.2016
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
Staffing Specialist
Axcess Staffing
11.2013 - 05.2015
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Recruited and trained over 15+ individuals to work as warehouse workers.
- Managed high-volume requisitions across multiple offices/warehouses, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
Education Assistant
Maynard Elementary School
11.2013 - 05.2015
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Human Resources Assistant
Atlanta Metropolitan College
02.2009 - 01.2012
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Associate of Applied Science - Early Childhood Education
Atlanta Metropolitan College
Atlanta, GA05-2011
Skills
- Relationship building
- Schedule management
- Positive reinforcement
- Reading and storytelling
- Laundry
- Emotional support
- CPR training
- Promoting good behavior
- Teaching empathy
- Praise and encouragement
- Boundary setting
- Meal preparation
Timeline
Private Nanny
Charles Peters
11.2024 - 08.2025
Childcare Lead Teacher
Bright Horizons Childcare
07.2023 - 11.2024
Service Center Specialist
Fed Ex Ground
03.2022 - 02.2023
Testing Proctor
Atlanta Technical College
02.2019 - 03.2022
Corporate Regional Operations Manager
Coworx Staffing
05.2015 - 09.2016
Staffing Specialist
Axcess Staffing
11.2013 - 05.2015
Education Assistant
Maynard Elementary School
11.2013 - 05.2015
Human Resources Assistant
Atlanta Metropolitan College
02.2009 - 01.2012
Associate of Applied Science - Early Childhood Education
Atlanta Metropolitan College