Monique Neri
Stockton,CA
Summary
Dynamic communications professional with a proven track record at Starbucks, enhancing customer engagement and achieving a 100% experience score. Skilled in Adobe Creative Suite and social media strategy, I excel in team collaboration and community outreach, driving impactful initiatives that foster strong relationships and elevate brand presence.
Overview
6
6
years of professional experience
Work History
Communications Volunteer
AMERICAN MARKETING ASSOCIATION SACRAMENTO VALLEY
Sacramento, CA
02.2026 - Current
- Drafted and scheduled daily social media content across platforms (e.g., Instagram, LinkedIn), increasing audience engagement by 15% over six months.
- Designed visual assets and drafted short-form copy for digital campaigns, aligning with the organization's brand voice.
- Monitored digital analytics and engaged with community inquiries, cultivating an active online following.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Stockton, CA
09.2020 - Current
- Spearheaded initiatives that resulted in a 100% customer experience score by enhancing team performance and customer engagement.
- Trained and coached staff in standardized store operations to ensure consistent partner and customer experiences.
- Utilized sales reports to anticipate customer occasions and increase average sale tickets by tailoring promotions and offerings.
- Communicate effectively with team members and management, ensuring a seamless flow of information and creating a collaborative work environment.
- Supported interpersonal communications with partners and customers and utilized conflict resolution skills to sustain a positive environment.
- Cultivated relationships with regular customers to enhance loyalty and foster a strong coffeehouse culture.
Education
Bachelors of Science - Communications
Arizona State University
Tempe, AZ05-2024
Communication in Conflict & Negotiation, British Culture
Arizona State University
London, UK06-2023
Skills
- Social media management
- Digital analytics
- Content management
- Digital marketing trends
- Adobe Creative Suite
- Community engagement tactics
- Customer engagement strategies
- Google Workspace proficiency
- Collaboration tools expertise
- Time management
- Deadline management
- Team collaboration
Timeline
Communications Volunteer
AMERICAN MARKETING ASSOCIATION SACRAMENTO VALLEY
02.2026 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2020 - Current
Bachelors of Science - Communications
Arizona State University
Communication in Conflict & Negotiation, British Culture
Arizona State University