Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Monique Bradford

Covington,GA

Summary

Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Business Owner

Hollywood Dolls Hair Studio
04.2003 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Optimized team hiring, training and performance.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Night Audit Supervisor

Fairfield By Marriott
02.2002 - 04.2003
  • Provided quick, complete responses to guest requests and concerns to create pleasant stays.
  • Reconciled staff time cards with payroll reports to achieve accurate compensation.
  • Helped increase accounting efficiency by [Number]% through streamlined documentation and reporting processes.
  • Acted as manager on duty during overnight shift [Number] times per week.
  • Conducted check-in procedures for [Number] guests every shift using [Software].
  • Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
  • Provided on-site training and regular performance evaluations to support staff member skill growth.
  • Monitored shift logs for notable hotel operations information and reported findings to leadership.
  • Received and transferred incoming phone calls via switchboard.
  • Coordinated audit tasks among night shift team members to cover front desk operations.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Hotel Night Auditor

Hampton Inn And Suites
09.2002 - 03.2003
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

Front Desk Agent/Night Auditor

Embassy Suites
08.1999 - 07.2002
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Associate

QT
02.1999 - 04.2000
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

Education

High School Diploma -

North Clayton High School
College Park, GA
05.1999

Skills

  • Manage Programs
  • Adaptable and Flexible
  • Negotiation and Persuasion
  • Issue Resolution

Timeline

Business Owner

Hollywood Dolls Hair Studio
04.2003 - Current

Hotel Night Auditor

Hampton Inn And Suites
09.2002 - 03.2003

Night Audit Supervisor

Fairfield By Marriott
02.2002 - 04.2003

Front Desk Agent/Night Auditor

Embassy Suites
08.1999 - 07.2002

Associate

QT
02.1999 - 04.2000

High School Diploma -

North Clayton High School

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