Professional with comprehensive experience in community support, skilled in conflict resolution, crisis intervention, and resource coordination. Strong focus on team collaboration, Regulatory compliance oversight and achieving impactful results. Reliable and adaptable, excelling in dynamic environments. Proven ability to lead teams, manage multiple priorities, and drive community initiatives effectively.
Hi, I’m
Monique Hay Robinson
Bronx
Summary
Overview
19
years of professional experience
1
Certification
Work History
NYSARC Inc. AHRC - NYC
Community Support Supervisor
03.2023 - Current
Job overview
- Supervise a diverse team to enhance efficiency, resulting in improved service delivery and increased satisfaction among people supported.
- Conduct thorough compliance audits, identifying areas for improvement and implementing corrective actions that ensured regulatory standards with noticeable results.
- Participate in professional development opportunities to stay current on industry trends and best practices.
- Coordinate outreach efforts at transition fairs and care coordination organizations, successfully recruitment of new enrollees.
- Facilitate coordination between day habilitation and support services, ensuring comprehensive care and enhancing satisfaction for people supported and their support team.
- Support budget management efforts by tracking expenditures, processing invoices, and reconciling petty cash.
- Coordinate special events, fostering teamwork and strengthening relationships among staff and people supported.
- Foster a positive workplace culture, enhancing team morale through open communication.
NYSARC Inc. AHRC - NYC
Employment Community Service Coordinator
11.2022 - 03.2023
Job overview
- Coordinated community outreach, expanding program outreach and fostering engagement.
- Implemented Staff Action Plans, enhancing participant satisfaction and engagement.
- Orchestrated with circle of contact meetings to align goals and enhance compliance, fostering a culture of shared responsibility and teamwork.
- Monitored program compliance, addressing issues proactively for continuous improvement.
- Effectively increased program visibility and recruitment of new enrollees.
- Promoted a supportive environment by actively listening to team concerns, which strengthened morale and collaboration for people supported.
Montefiore Medical Center
Supervisor
06.2014 - 10.2019
Job overview
- Managed a diverse team, fostering a collaborative and inclusive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led compliance audits, significantly reducing discrepancies and ensuring adherence to regulatory standards with noticeable results.
- Collaborated closely with human resources department in recruitment efforts by onboarding new acquisitions acquired by Montefiore Medical Center.
- Analyzed payroll processes, implementing solutions that improved accuracy and ensured timely wage distribution.
- Coordinated communication between departments, resulting in improved project timelines and strengthened interdepartmental relationships.
- Coordinated interdepartmental training sessions, enhancing staff skills and contributing to noticeable operational improvements.
- Optimized onboarding processes, significantly enhancing integration for new hires.
- Reconciled financial transactions, maintaining accuracy in accounts payable and receivables while ensuring compliance.
- Coordinated special events, fostering teamwork and strengthening relationships among staff, which contributed to a more cohesive work environment.
- Encouraged open communication among team members, strengthening relationships and fostering a culture of support and collaboration.
Montefiore Medical Center
Senior Secretary II
11.2005 - 05.2014
Job overview
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Demonstrated exceptional attention to detail when proofreading documents or reviewing contracts before distribution to ensure accuracy and compliance with organizational standards.
- Supported budget management efforts by tracking expenditures, processing invoices, and reconciling financial statements.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
- Facilitated the onboarding process for new employees, interns and volunteers, providing orientation materials and arranging training sessions.
- Provided proactive administrative support, fostering a positive workplace culture through strong interpersonal relationships.
Education
Monroe College
Bachelor of Science from Public Health
12-2010
University Overview
Dean's List Winter 2009
Skills
- Effective team leadership
- Detail-oriented approach
- Regulatory compliance oversight
- Case management
- Customer service
- Community outreach
- Payroll
- Proficient in Microsoft Office Suite
- Event coordination
Certification
Frontline Supervisor, National Alliance for Direct Support Professional (NADSP), 12/01/23
Timeline
Community Support Supervisor
NYSARC Inc. AHRC - NYC
03.2023 - Current
Employment Community Service Coordinator
NYSARC Inc. AHRC - NYC
11.2022 - 03.2023
Supervisor
Montefiore Medical Center
06.2014 - 10.2019
Senior Secretary II
Montefiore Medical Center
11.2005 - 05.2014
Monroe College
Bachelor of Science from Public Health
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