Monir Abdalla
Summary
Recent graduate with a Bachelor’s degree in Computer Information Systems from Middle Tennessee State University, equipped with a strong foundation in IT support, systems analysis, and software development. Demonstrates capabilities in customer service, critical thinking, and problem-solving to ensure effective solutions and enhanced user experiences. Committed to contributing to a dynamic team environment while leveraging technical skills to drive innovation and professional growth. Prepared to tackle challenges and deliver impactful results in a fast-paced setting.
Overview
7
7
years of professional experience
Work History
Car Inspector
Enterprise Rent-A-Car
09.2021 - Current
- Inspected vehicle equipment and options and documented results.
- Reviewed completed vehicle condition reports with inspectors.
- Increased repeat business by providing exceptional customer service and reliable inspection results.
- Reduced inspection times by streamlining processes and implementing efficient techniques.
- Earned recognition from management for exemplary performance in completing thorough car inspections promptly while maintaining a high degree of accuracy.
- Collaborated with technicians to address identified issues, resulting in a higher repair success rate.
- Performed and documented walk-around inspections.
- Test drove vehicles following repair work to check for any remaining issues.
Customer Service Associate Team Leader
Walmart
06.2018 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
- Participated in continuous improvement initiatives aimed at refining processes for better customer outcomes.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Contributed to creating a positive company culture through active participation in team meetings and events.
- Introduced innovative ideas for enhancing the team''s communication skills, resulting in improved interactions with customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelors - Computer Information Systems
Middle Tennessee State University
Murfreesboro, TN05.2025
Associate of Science - Computer Science
Nashville State Community College
Nashville, TN05.2022
Skills
- Programming Languages: C, C#, HTML, CSS
- Tools & Technologies: Microsoft Office, Git, Visual Studio
- Soft Skills: Critical Thinking, Problem Solving, Time Management, Customer Service
- Other: Computer Assembly, System Navigation, Project Coordination
- Network administration
- Data analysis
- Information security
- Project-level hardware planning
- Business intelligence
- System performance
- Network management
- Software development
- Big data analytics
Languages
Arabic
Native or Bilingual
Timeline
Car Inspector
Enterprise Rent-A-Car
09.2021 - Current
Customer Service Associate Team Leader
Walmart
06.2018 - 05.2021
Bachelors - Computer Information Systems
Middle Tennessee State University
Associate of Science - Computer Science
Nashville State Community College
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