Monisesie Culbreth
Philadelphia,PA
Summary
Dynamic and results-oriented professional with 15+ years experience in enhancing customer relationships and operational efficiency. Excelled in time management and problem-solving, significantly improving departmental performance. Skilled in Microsoft Office and renowned for exceptional communication abilities. Proven track record of leveraging customer service expertise and technical skills to exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Lead Customer Service Agent
Amazon
Bellmawr, NJ
08.2018 - 10.2024
- Manage customer concerns, with the objective of maintaining positive customer relationships with the organization.
- Corresponded directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
- Issue refunds when necessary.
- Implemented strategies designed to increase efficiency within the department.
- Ensured that all customer service standards were met or exceeded at all times.
Lead Aesthetic Scheduler/Office Administration
Skin Smart Dermatology
Philadelphia, PA
08.2017 - 08.2018
- Schedule and confirm aesthetic patient appointments for 8 providers in two separate office locations.
- Answering online, phone, and walk-in inquiries about offerings and specials, and providing information to the general public were all a part of my duties.
- Faxing, filing, copying, etc.
- Following up with existing and prospective patients.
Concierge Attendant
PHL International Airport Marriott Hotel/Towne Park
Philadelphia, PA
11.2013 - 08.2017
- Provided directions to local attractions and businesses in the area.
- Coordinated luggage storage and delivery with housekeeping staff when needed.
- Verified accuracy of billing records before submitting them to accounting department.
- Created welcome packages for VIPs containing information about their stay at the hotel.
- Handled all guest inquiries in a friendly and professional manner.
Education
Associate of Science - Computer And Information Systems
Community College of Philadelphia
Philadelphia, PA11.2024
High School Diploma - English Major, Pastry Art Trade
Murrell Dobbins High School
06.2009
Skills
- Microsoft Office proficiency
- Time management
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Customer service-oriented
- Understands grammar
- Resourceful
- Strong problem solver
- Computer-savvy
- Excellent communication skills
Timeline
Lead Customer Service Agent
Amazon
08.2018 - 10.2024
Lead Aesthetic Scheduler/Office Administration
Skin Smart Dermatology
08.2017 - 08.2018
Concierge Attendant
PHL International Airport Marriott Hotel/Towne Park
11.2013 - 08.2017
Associate of Science - Computer And Information Systems
Community College of Philadelphia
High School Diploma - English Major, Pastry Art Trade
Murrell Dobbins High School
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