Monisha Brown
Lexington,KY
Summary
Dedicated and empathetic Patient Care Technician offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Travel Medical Assistant
Saint Joseph Hospital
Lexington, KY
01.2022 - Current
- Handled phone calls, appointments and patient flow efficiently while maintaining a professional demeanor when greeting visitors.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Filed insurance claims forms in accordance with applicable regulations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
Patient Care Technician
Saint Joseph Hospital
Lexington, KY
01.2022 - Current
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided emotional support for patients and families during difficult times.
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Participated in quality improvement activities within the department.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Float Scribe/CMA
Dermatology Associates of Kentucky
Lexington, KY
09.2019 - 11.2021
- Transcribed physician's orders accurately into the EMR system.
- Recorded detailed and accurate medical information, including patient histories, diagnoses, treatments and procedures.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Education
Medical Assistance Certificate - Medical Assisting
Medquest College
Lexington06-2019
High School Diploma -
Bryan Station High School
Lexington, KY06-2015
Some College (No Degree) - Associate of Science
Bluegrass Community And Technical College
Lexington, KYSkills
- Indirect Patient Care
- Medical Billing
- Patient Flow Management
- Phlebotomy
- Patient Scheduling
- Patient-focused care
- HIPAA Compliance
- CPR
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
- Patient bathing
- Immunization Administration
- Patient skin and nail care
Affiliations
- Feeding the elderly with my church
- Volunteering prayer, hygiene items to the homeless
- Volunteering service with activities involving my church and community
References
References available upon request.
Timeline
Travel Medical Assistant
Saint Joseph Hospital
01.2022 - Current
Patient Care Technician
Saint Joseph Hospital
01.2022 - Current
Float Scribe/CMA
Dermatology Associates of Kentucky
09.2019 - 11.2021
Medical Assistance Certificate - Medical Assisting
Medquest College
High School Diploma -
Bryan Station High School
Some College (No Degree) - Associate of Science
Bluegrass Community And Technical College