MONISHA CONTRERAS
Yuma,AZ
Summary
Highly motivated receptionist with a strong focus on delivering exceptional customer service and creating a welcoming environment. Demonstrated ability to effectively communicate with diverse individuals, ensuring their needs are met in a professional and efficient manner. Detail-oriented and adept at managing multiple tasks simultaneously, maintaining accuracy and organization. Seeking an opportunity to utilize interpersonal skills, attention to detail, and multitasking abilities in a dynamic organization.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Imperial Irrigation District
09.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
RECEPTIONIST
AMERICAN HOME BUILDERS
09.2022 - 11.2022
- My Duties as a Receptionist during my tenure at American Home Builders included but not limited to;
- Welcoming office guests and directing them to the person or office they are visiting
- Answering phones and making phone calls on behalf of office employees
- Forwarding phone calls to appropriate recipients
- Sending and replying to office emails
- Maintaining office supplies and placing orders when inventory is low
- Scheduling appointments and meetings for employees and coordinating with clients regarding the meetings
- Keeping office records up to date
- Sending and receiving mail and other correspondence
- Performing various other clerical tasks including faxing, transcribing and filing
FRONT DESK RECEPTIONIST
UNITED NISSAN IMPERIAL
09.2021 - 02.2022
- During my tenure as a Front Desk Receptionist at United Nissan Imperial some of my duties included but not limited to;
- Acting as a consultant in assisting customers with any automotive need, and for providing customer service support to the service and sales departments
- Receiving/routing incoming calls, providing answers to basic queries, and then following up to customers in regards to service or sales
- Provide excellent customer service experience to customers; they take thorough messages as it relates to callers and inquiries
- I must also maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors, and customers and set an example of professionalism through actions and appearance
SERVICE SPECIALIST
FERREL GAS
11.2018 - 04.2020
- During my tenure as a service specialist at Ferrell Gas included but not limited to;
- Resolve customer complaints via phone, email, social media, or in person
- This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns
- Take payment and other important information such as addresses and phone numbers
- Sell products and services if the need arises
- Inform customer of deals and promotions whenever they are available
- Update customer information in the customer service database as at when due
CASHIER
SMART & FINAL
04.2018 - 11.2018
- During my tenure as a cashier at smart & final my duties included but not limited to;
- Operate cash register
- Receive multiple forms of payments from customers
- Process cash and/or credit refunds, when approved by management
- Verify customer eligibility when selling alcoholic beverages
RECEPTIONIST
DR. THEODORE AFFUE, OFFICE OF UROLOGY
05.2007 - 05.2008
- During my tenure as Receptionist at Dr
- Affue MD
- Office of urology my job duties included but were not limited to;
- Operated multi-line telephone system to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments
- Collected and transmitted medical records
- Scheduled tests and procedures for patients such as lab work and x-rays based on physician orders
- Completed insurance and other claim forms
- Operated office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Assisted doctor with patients in translating from Spanish and English
Education
HIGH SCHOOL DIPLOMA - undefined
SOUTHWEST HIGH SCHOOL
06.2004
Skills
- Over three years of experience in the medical office environment
- I can read, write, and speak fluent Spanish
- Data entry experience
- I maintain a positive attitude in regardless of situation
- Work well under pressure
- Leadership skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Imperial Irrigation District
09.2023 - 05.2024
RECEPTIONIST
AMERICAN HOME BUILDERS
09.2022 - 11.2022
FRONT DESK RECEPTIONIST
UNITED NISSAN IMPERIAL
09.2021 - 02.2022
SERVICE SPECIALIST
FERREL GAS
11.2018 - 04.2020
CASHIER
SMART & FINAL
04.2018 - 11.2018
RECEPTIONIST
DR. THEODORE AFFUE, OFFICE OF UROLOGY
05.2007 - 05.2008
HIGH SCHOOL DIPLOMA - undefined
SOUTHWEST HIGH SCHOOL
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