Summary
Overview
Work History
Education
Skills
Websites
Skills And Technical Expertise
Certification
References
Timeline
Generic

Monisha Joseph

WOODBRIDGE,NJ

Summary

Driven PMP-trained professional with a proven track record at Produst and Service-based organizations, enhancing operational efficiency and fostering client relationships. Expert in Project Management and Interpersonal Communication, I spearheaded global projects, significantly improving processes and team collaboration. Achievements include leading high-impact initiatives and optimizing recruitment strategies, demonstrating a commitment to excellence and results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manager

Impress.ai
07.2021 - 03.2023
  • Spearheaded the creation of detailed project plans, ensuring timely delivery through effective resource allocation, and strict adherence to project timelines.
  • Acted as the primary bridge between stakeholders and developers, gathering and clarifying requirements to ensure alignment with business objectives.
  • Prioritized project scope in alignment with business requirements, and proactively managed client escalations by developing and executing mitigation strategies for identified risks.
  • Coordinated with Offshore/Onsite architects on new customer requirements and facilitated third-party integrations to support seamless project execution.
  • Led Centre of Excellence (COE) activities across both offshore and onsite teams, facilitating seamless collaboration and prioritizing tasks based on business needs.
  • Collaborated closely with Scrum Masters and Product Owners in RAID (Risks, Actions, Issues, Decisions) management, ensuring that agile practices were effectively implemented throughout the project.
  • Led client demos and coordinated feature releases to production, maintaining clear communication with stakeholders to ensure alignment and satisfaction.
  • Coordinating with offshore and onsite architects on new requirements from customers.
  • Ensured all project documentation was meticulously maintained in SharePoint and Confluence, ensuring accuracy and transparency.
  • Monitored KPIs to ensure compliance with SLAs and Customer Satisfaction (CSAT) targets, while continuously identifying areas for improvement and optimizing deliverables.
  • Reviewed test plans, supported feature testing during the pre-production phase, and implemented rigorous quality and validation processes to ensure data integrity.
  • Provided business user support, addressing queries and requests, and facilitated post-incident analysis to resolve live issues promptly through root cause analysis and cross-functional collaboration.
  • Managed team resources, conducted regular performance reviews, and ensured efficient resource utilization to meet project goals.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project status presentations for delivery to customers or project personnel.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.

Project Manager/Business analyst

Ernst & Young
02.2018 - 02.2020
  • Act as a liaison between regional teams, leadership, and global functions, ensuring consistent communication and alignment across all regions.
  • Facilitate coordination of activities between different service lines, offices, and geographic locations to deliver seamless service to clients.
  • Ensure that all global teams are aligned with EY’s overall strategy, goals, and objectives.
  • Lead and manage key global projects, ensuring alignment with EY’s strategic goals, timelines, and budgets.
  • Provide leadership on cross-functional initiatives, ensuring timely delivery, and effective problem-solving across regions.
  • Monitor the progress of global projects and initiatives, tracking milestones, risks, and issues, and providing regular updates to senior leadership.
  • Build and manage relationships with key stakeholders, including senior executives, global partners, and internal teams across EY’s service lines.
  • Foster a collaborative and inclusive environment, facilitating discussions and decision-making among stakeholders from different backgrounds and regions.
  • Influence and advise stakeholders on strategies and operational improvements.
  • Support the implementation and execution of EY’s global strategy and initiatives by aligning local and regional objectives with broader company goals.
  • Ensure that key strategic priorities are communicated and understood across different regions and functions.
  • Provide insights and analysis on market trends, competitor activities, and global business conditions to inform strategic decisions.
  • Identify opportunities to improve operational efficiency and effectiveness across global teams.
  • Implement best practices, streamline processes, and enhance the execution of global initiatives.
  • Drive continuous improvement in how the global coordination office operates, with a focus on reducing bottlenecks and increasing overall performance.
  • Support the budgeting and financial management of global projects, ensuring that resources are allocated efficiently and costs are controlled.
  • Provide financial and operational reports to leadership, including performance metrics, budget analysis, and forecasting.
  • Manage the financial health of global initiatives, ensuring alignment with EY’s financial goals.
  • Lead, mentor, and develop junior members of the GCO team, providing guidance and support to help them grow in their careers.
  • Ensure that team members have the resources and training necessary to meet their objectives, and deliver high-quality results.
  • Promote a culture of teamwork, collaboration, and continuous development within the global coordination team.
  • Coordinate the creation and distribution of global communications, ensuring that messages are clear, consistent, and aligned with EY’s corporate vision.
  • Manage and support the development of internal communications, leadership updates, and other materials aimed at enhancing knowledge sharing across regions.
  • Lead or support change management initiatives for global projects, ensuring smooth transitions and adoption of new processes, tools, or structures.
  • Help manage organizational change in response to global strategies, ensuring that all affected parties are properly supported and informed.

Consultant Recruitment

Simplilearn
07.2017 - 12.2017
  • Develop and implement recruitment strategies to source high-quality candidates for key roles, ensuring a streamlined hiring process.
  • Collaborate with hiring managers and department leaders to understand staffing requirements, and build job descriptions for various roles.
  • Utilize various sourcing techniques, including job boards, social media, networking, and employee referrals, to attract the best candidates.
  • Source, engage, and screen candidates for open positions, ensuring they align with Simplilearn’s culture and job requirements.
  • Review resumes, conduct initial screenings, and perform skills assessments to evaluate candidate suitability.
  • Build and maintain a strong talent pipeline, ensuring a ready pool of qualified candidates for immediate and future openings.
  • Conduct in-depth interviews (both technical and behavioral) to assess candidate fit and qualifications for the position.
  • Coordinate interview schedules with hiring managers, and provide feedback and recommendations for final candidate selections.
  • Ensure a positive and professional experience for all candidates throughout the interview process.
  • Work closely with hiring managers, department heads, and senior leadership to understand their recruitment needs, and align talent acquisition efforts with business goals.
  • Provide regular updates and reports on recruitment progress, challenges, and market trends to senior leadership.
  • Prepare and present job offers to selected candidates, negotiating compensation and terms of employment, where applicable.
  • Ensure a smooth offer and onboarding process, ensuring the candidate's transition to the company is seamless.
  • Stay informed on the latest trends in the talent market, including competitor analysis, salary benchmarks, and new recruitment technologies.
  • Contribute to Simplilearn’s employer branding initiatives by promoting the company’s values and culture to potential candidates.
  • Track key recruitment metrics such as time-to-hire, cost-per-hire, and candidate quality to assess and improve recruitment performance.
  • Maintain and update the candidate database to ensure accurate and up-to-date records.
  • Identify and implement process improvements to enhance the overall recruitment process, including automation, improved communication, and a better candidate experience.
  • Support the HR team in building long-term talent strategies to meet Simplilearn’s growing business needs.

Education

B.E - Biotechnology

Visvesvaraya Technological University (VTU)
01-2013

Skills

  • PMP-trained professional
  • Professional Scrum Product Owner I
  • Project Management
  • Client Relationship Management
  • Process Optimization
  • Operational Training
  • Comprehensive Hiring Process
  • CMS Proficiency
  • JIRA and Confluence Proficiency
  • Expertise in Microsoft Office Suite
  • Interpersonal Communication Expertise

Skills And Technical Expertise

PMP, 2022, Professional Scrum Product Owner I (PSPO I), https://www.credly.com/badges/5aea02b5-ef3e-4e80-9a64-ee414afe532d/linked_in_profile, Project Management, Client Management, Stakeholder Management, Business Process Improvements, Process Training & Recruitment lifecycle, Content Management System (CMS), HR Tools, JIRA, Confluence, MS Excel, Word, PowerPoint, MS Project, Effective Communication, E-mail Management skills

Certification

Professional Scrum Product Owner I (2024)

References

References available upon request.

Timeline

Project Manager

Impress.ai
07.2021 - 03.2023

Project Manager/Business analyst

Ernst & Young
02.2018 - 02.2020

Consultant Recruitment

Simplilearn
07.2017 - 12.2017

B.E - Biotechnology

Visvesvaraya Technological University (VTU)

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Monisha Joseph