MONISHA OTKINS
New Orleans,LA
Summary
I am a confident and energetic Customer Service Representative. I have always been passionate about serving customers. I thrive in a challenging and fast-paced environment. Interacting freely with customers and resolving issues quickly. Nevertheless, I am a diligent and personable customer service representative seeking a position in which communication skills are combined with problem-solving skills to ensure amazing customer service. Nevertheless, I'm a diligent and personable customer service representative seeking a position in which communication skills are combined with problem-solving skills to ensure amazing customer service. Nevertheless, I'm Capable of handling multiple tasks in a fast-paced environment while keeping customers happy and smiling while resolving their issues in the shortest time possible. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Pleasant and well-organized housekeeping professional with 5 years in hospitality-related roles. Excellent waxing, polishing and cleaning skills. Excels at managing time and handling physically-demanding work.
Overview
3
3
years of professional experience
Work History
Housekeeping Aide
Southeastern Louisiana Veterans Homes
04.2022 - 01.2023
- Dusted and polished surfaces to achieve attractive shine.
- Assisted maintenance department with stripping, waxing and buffing of floors.
- Prepared rooms with top-notch standards every time.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to optimal standards for cleanliness, appearance and service.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
- Transported soiled linens to laundry facilities.
- Trained other staff members by physically demonstrating complex tasks.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported equipment malfunctions or breakdowns to your supervisor.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
Food Service Supervisor
Sodexo Food Service
02.2020 - 01.2021
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards
- Performed continuous evaluations of employee performance and service levels
- Followed food safety regulations pertaining to sanitation, food handling and storage
- Operated cash register to process cash, check and credit card transactions.
Education
High School Diploma -
Dr. Martin Luther King High School
1617 Caffin Ave.05.2012
No Degree - Biology
Jackson State University
Jackson, MS05.2012
Skills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Creative Problem Solving
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Verbal and Written Communication
- Guest Safety
- Excellent Written and Oral Communication
Timeline
Housekeeping Aide
Southeastern Louisiana Veterans Homes
04.2022 - 01.2023
Food Service Supervisor
Sodexo Food Service
02.2020 - 01.2021
High School Diploma -
Dr. Martin Luther King High School
No Degree - Biology
Jackson State University
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