Monisha Ragoonanansingh
West Palm Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Ops Manager
Alclear LLC
04.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Ambassador (Supervisor)
Clear
02.2022 - 04.2023
- Greeted customers, helped locate membership and suggested suitable options.
- Answered customer questions about membership services.
- Checked customer ID's and scanned members facial recognition by using biometric system.
- Working closely with TSA, local law enforcement and Department of Airports personal.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved security awareness by holding briefings for clear employees.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Manager
Divas Party World Inc.
09.2009 - 10.2022
- Updated records of inventory and an overview of sales on a monthly basis. Meeting with clients to discuss their needs and expectations.
- Restocking and financial outlook of the business developing and understanding of the company regulations.
- Design and setup events of clients.
Airport Operations
JetBlue
11.2019 - 05.2020
- Check-in customers and verifying Identifications.
- Check-in customers luggage and verifying flight reservations using sabre system.
- Meets and assist with flight arrivals and departures.
- Assisting customers at the gate providing helpful information, answering questions.
Airport Operations
JetBlue
11.2018 - 04.2019
- Check-in customers and verifying Identifications.
- Check-in customers luggage and verifying flight reservations using sabre system.
- Meets and assist with flight arrivals and departures.
- Assisting customers at the gate providing helpful information, answering questions. Led daily operational, safety and security meetings to maintain optimal controls.
Customer Service Representative
Avation Port Services
05.2017 - 09.2017
- Processed all general customer service requests. Helped customers with itinerary and ticket purchases.
Passenger Service Agent ( Emirates Account )
Swissport USA-JFK Airport
05.2015 - 07.2017
- Checked in passengers and affixing the appropriate luggage tags.
- Greeting and checking passengers documentation and ticket related adjustments involving flight information. Announced flight status updates and information about gate changes over PA system.
Lost and Found
Swissport USA-JFK Airport
05.2015 - 07.2017
- Located, retrieved and setup delivery for left behind, delayed or lost baggage for customers. Created and handled files for airlines baggage records using WorldTracer system.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY08.2013
Skills
- Multi-Unit Operations Management
- Contract Development
- Systems Implementations
- Staff Training
- Sabre
- Microsoft excel
Timeline
Ops Manager
Alclear LLC
04.2023 - Current
Senior Ambassador (Supervisor)
Clear
02.2022 - 04.2023
Airport Operations
JetBlue
11.2019 - 05.2020
Airport Operations
JetBlue
11.2018 - 04.2019
Customer Service Representative
Avation Port Services
05.2017 - 09.2017
Passenger Service Agent ( Emirates Account )
Swissport USA-JFK Airport
05.2015 - 07.2017
Lost and Found
Swissport USA-JFK Airport
05.2015 - 07.2017
Manager
Divas Party World Inc.
09.2009 - 10.2022
High School Diploma -
Richmond Hill High School
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