Monisha Rice

Customer Support professional with six years of experience in remote customer service and emergency dispatch. Demonstrates strong skills in problem-solving, HIPAA compliance, and conflict resolution, ensuring high-quality service and public safety. Adept at optimizing service processes and enhancing operational efficiency through meticulous data entry and effective communication. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.