Monisha Wiley
Warrenville,Il
Summary
Results-oriented and forward-thinking professional with substantial experience in developing solutions and programs to meet client/employee needs, while enhancing efficiency and maintaining superior customer relations. Contributes to team collaboration, peer training, and identification of efficiencies. Possesses exceptional presentation, interpersonal, and communication skills. Highly organized, dedicated, and maintains a positive mental attitude. Capable of supervising employees with professionalism, diplomacy, and tact.
Overview
25
25
years of professional experience
Work History
Virtual Assistant
Spotless By Nalani
01.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced financial processes by meticulously managing invoices, expenses, and budgets.
- Interacted through multiple platforms with customers to share information.
Cash Handling Counter/IPASS WFH
Illinois State Tollway
07.2020 - 09.2024
- Supported Trainer in classroom by addressing student inquiries.
- Executed payment handling, order fulfillment, and conflict resolution.
- Performed account management tasks via calls and emails.
Cash Handling Counter/ Office Clerk
Illinois State Tollway
04.2014 - 07.2020
- Performed daily cash and currency audits.
- Provide precise documentation for Money Room Office through thorough balancing of each plaza.
- Provided peer to peer training on new employees
- Collaborated with management quarterly to align goals and expectations.
- Performed administration duties successfully within workplace environment.
- Accurately balance coin and currency paperwork to assist management in preparing bank deposits.
- Recorded daily cash collections for coordination with the Toll Audit.
- Filed documents, operated copier equipment, answered phone calls.
- Leveraged Microsoft Office tools for operational efficiency.
Toll Services - Collector
Illinois State Tollway
03.2000 - 04.2014
- Handle all customer services issues in person on the road in a booth
- Offered necessary information about Tollway usage and driving routes to road travelers.
- Handled confidential information daily
- Managed reconciliation of corresponding receipts.
- Delivered comprehensive training to familiarize new collectors with company procedures.
Education
Human Service Management - Human Services Management
University of Phoenix
Tempe, AZ08.2009
Skills
- Microsoft Office Proficiency
- Multichannel Client Support
- Administrative Support
Contact
Warrenville, Il 60555
Education
Tempe, AZ
Timeline
Virtual Assistant
Spotless By Nalani
01.2024 - Current
Cash Handling Counter/IPASS WFH
Illinois State Tollway
07.2020 - 09.2024
Cash Handling Counter/ Office Clerk
Illinois State Tollway
04.2014 - 07.2020
Toll Services - Collector
Illinois State Tollway
03.2000 - 04.2014
Human Service Management - Human Services Management
University of Phoenix