Summary
Overview
Work History
Education
Skills
Timeline
SalesManager
Monkisha standoak

Monkisha standoak

Loss mitigation Specialist
McKinney,TX

Summary

Accomplished in financial analysis and customer service, I significantly enhanced revenue and recovery rates at RGS Financial. Expert in market research and project management, my strategies maximized loss mitigation opportunities and improved client satisfaction. Skilled in problem-solving, I excel in turning challenges into achievements, demonstrating a confident approach to delivering results.

Results-driven Financial Collector known for high productivity and efficient task completion. Specialize in debt recovery strategies, negotiation techniques, and financial analysis. Excel in communication, problem-solving, and time management, ensuring optimal outcomes in collections processes.

Overview

18
18
years of professional experience

Work History

Financial Collector

RGS Financial
Dallas
12.2021 - 01.2022
  • Provided timely responses to customer inquiries about financial products and services.
  • Boosted revenue, cultivating client relations, resolving issues and executing proficient account maintenance to develop new customer accounts.
  • Forecasted generation costs, market prices and demand to make accurate trading decisions.
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Reviewed and updated delinquent accounts to ensure that all information was accurate and up-to-date.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Implemented collection strategies to maximize recovery rates.
  • Advised customers on how best to manage their finances in order to avoid delinquency.
  • Documented all customer communications in the company's database.

Mortgage Finance Lossmitigation

J P Morgan Chase Bank
Irving
01.2010 - 12.2010
  • Helped clients and attorneys complete short sales.
  • Provided information about different property liquidation options.
  • Identified valuable solutions for customers with credit problems.
  • Acted as an advocate for distressed homeowners by providing them resources available from local housing agencies or non-profit organizations.
  • Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
  • Verified income of borrower and gathered credit information.
  • Assessed potential fraud indicators through review of borrower documents to identify any suspicious activity.
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Performed quality control reviews on completed loan modifications prior to submission for approval.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Presented and processed client loan documents and verified comprehension of essential language.
  • Collaborated with company teams to expedite loan approval processes.
  • Developed new business and retained existing accounts.
  • Informed customers of loan application requirements and deadlines.
  • Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
  • Monitored delinquency trends on assigned portfolio of loans while maintaining current knowledge of investor guidelines and government regulations.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Attended periodic training sessions on new processes or changes in existing procedures related to loss mitigation activities.
  • Conducted outreach campaigns by making outbound calls or sending letters and emails to delinquent borrowers offering solutions for avoiding foreclosure.
  • Put together and sent out reinstatement and payoff quotes.
  • Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
  • Managed portfolio to control overall mix of accounts and exposures.
  • Maintained accurate records of all activities related to loan modifications including communication with customers, lenders, attorneys.

Auto Finance Lossmitigation Specialist

HSBC Global Banking and Markets
Lewisville
01.2004 - 01.2010
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed customer needs and recommended appropriate products or services.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Maintained accurate records of customer interactions and feedback.
  • Reviewed documents for accuracy prior to submission or publication.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Business/Real Estate

Housatonic Community College
Houston, TX
12-2026

Skills

  • Financial analysis
  • Market research
  • Project management
  • Customer service
  • Problem solving

Timeline

Financial Collector

RGS Financial
12.2021 - 01.2022

Mortgage Finance Lossmitigation

J P Morgan Chase Bank
01.2010 - 12.2010

Auto Finance Lossmitigation Specialist

HSBC Global Banking and Markets
01.2004 - 01.2010

Business/Real Estate

Housatonic Community College

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Monkisha standoakLoss mitigation Specialist