Monnalissa Odell
Sacramento,United States
Summary
Experienced Property Manager specializing in CID communities, with a strong track record in office management and property maintenance oversight. Demonstrated ability to enhance operational efficiency while delivering high-quality customer service. Expertise in compliance reporting and resident engagement, ensuring safety standards and regulatory compliance. Focused on building positive community relations and achieving satisfaction for both residents and property owners.
Overview
6
6
years of professional experience
Work History
Office Administrator & Reception
HOA
Sacramento, United States
09.2020 - Current
- Manage office operations, communications, and administrative functions.
- Coordinate schedules, appointments, and the processing of HOA financial records.
- Oversee key fob and gate programming, parking permits, event reservations, and website updates.
- Assist with architectural applications, vendor contracts, and compliance reporting.
- Deliver exceptional customer service, addressing resident inquiries and facilitating mail/package distribution.
Maintenance & Human Resources
HOA
Sacramento, United States
09.2020 - Current
- Perform routine property cleaning and maintenance tasks, addressing repairs and seasonal upkeep as needed.
- Troubleshoot gate operations, locks, and water systems using a variety of tools for repairs.
- Recruit and onboard staff while managing payroll, training, and regulatory compliance.
Onsite Manager
HOA
Sacramento, United States
09.2019 - Current
- Oversaw daily operations and maintenance of residential community facilities.
- Supervised staff, vendors, and contractors to ensure high-quality property upkeep.
- Conducted inspections, prioritized maintenance requests, and addressed emergencies effectively.
- Enforced HOA rules and issued compliance notices to uphold safety standards.
- Facilitated communication with homeowners and board members regarding updates and concerns.
- Prepared meeting agendas and maintained accurate records and documentation.
- Trained staff on customer service best practices and property maintenance techniques.
- Monitored inventory levels and conducted regular audits to identify improvement areas.
Education
General Education Certificate -
Bella Vista High School
Fair Oaks, United StatesSkills
- General education certificate
- Facility management
- Customer relationship management
- Property maintenance oversight
- Vendor management
- Project management
- Business correspondence
- Office supply management
- Leadership skills
- Communication skills
- Emergency response coordination
- Office management
- Problem solving
- Customer service
- Financial recordkeeping
- Compliance reporting
- Operations management
- Schedule coordination
Personal Information
Title: Property Manager
References
References available upon request.
Timeline
Office Administrator & Reception
HOA
09.2020 - Current
Maintenance & Human Resources
HOA
09.2020 - Current
Onsite Manager
HOA
09.2019 - Current
General Education Certificate -
Bella Vista High School