Monnette Bridge
Waterbury,CT
Summary
Versatile and empathetic professional with a proven track record at Happy Konnections, adept in customer service and vital signs monitoring. Excelled in building customer relationships and enhancing patient comfort, consistently meeting performance metrics. Skilled in merchandise stocking and problem resolution, demonstrating adaptability and a commitment to excellence.
Healthcare professional prepared to deliver compassionate and reliable care. Skilled in providing emotional support and assistance with daily living activities, fostering safe and comfortable environment for clients. Known for effective communication and ability to adapt to changing needs, ensuring high-quality client interactions.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Happy Konnections (Digicel Authorized Dealer)
03.2022 - 08.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Companion Caregiver
Oxford Home Care Services
01.2020 - 11.2021
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
CNA Student
Ridgefield Healthcare Center
03.2019 - 12.2019
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
- Improved patient comfort by providing compassionate and empathetic care.
Stock Associate
Forever 21
05.2014 - 03.2015
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Waterford High School
St Catherine, Jamaica06-2010
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Payment processing
- Dementia care
- Emotional support
- Toileting support
- Vital signs monitoring
- Feeding assistance
- Adaptable to change
- Merchandise stocking
- Workplace safety
- Customer relationships
- Product restocking
Timeline
Customer Care Representative
Happy Konnections (Digicel Authorized Dealer)
03.2022 - 08.2023
Companion Caregiver
Oxford Home Care Services
01.2020 - 11.2021
CNA Student
Ridgefield Healthcare Center
03.2019 - 12.2019
Stock Associate
Forever 21
05.2014 - 03.2015
High School Diploma -
Waterford High School
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