Monnicia Jackson
Summary
A committed and detail oriented professional with proven leadership ability, profitability/ budget awareness, problem solving skills, and sense of urgency in a fast-paced environment. Strong team building and leadership skills. A motivated self-starter with exceptional organizational and process development skills.
Overview
12
12
years of professional experience
Work History
Records Supervisor
City of Houston
07.2020 - Current
- Responds to requests for open records and subpoenas, collaborating with multiple departments within the City of Houston
- Assist customers with open records submission on the City of Houston Public Information portal (GOVQA) to the Houston Permitting Center; handle customers complaints/issues within department
- Prepares reviews and updates various documents, records, statistical reports, and correspondence
- Interfaces with management and personnel to coordinate activities for special projects or studies
- Collaborated with IT and local vendor to transition 5000 35mm and 16mm microfilm to a digital format, reducing research time within Open Records by 75%
- Supervise, coach, mentor and conduct performance-based reviews for five personnel.
Medical Records Clerk
Memorial Hermann Surgery Center
06.2019 - 03.2020
- Prepared patient charts, admissions, and consent forms accurately and efficiently for the health care facility while maintaining patient and physician confidentiality
- Created and implemented plan to convert records room from paper charts to digital; decreased a two-year backlog within first 90 days of hire
- Ensured electronic medical record health care data is accurate, complete, and concise for data users
- Coordinated with hospitals and physician offices to ensure patient records were received with 48 hours of outpatient surgeries
- Released information to individuals, and multiple agencies in compliance with state and federal regulations
- Utilized computerized supervisory monitoring system to check and verify the dictation of physicians and clinicians.
Supervisor
US Army
03.2016 - 04.2019
- Led, coordinated, and facilitated training for 4000+ personal in order to maintain proficiency on technical aspect of career based on doctrine and policy
- Reviewed documents accuracy from eight departments and compiled data to submit to higher department
- Oversaw daily operations of nine different sections within the department who serviced over 300+ individuals daily
- Managed the welfare, billeting, training, counseling, and discipline of 120 personnel
- Provided clear direction and expectations ensuring that all policies, procedures, laws, standards, and regulations to all 120 employees were enforced.
Instructor/
US Army
11.2013 - 03.2016
- Trained new personnel on Chemical, Biological, Radiological, Nuclear, and HAZMAT requirements, achieving a 93% first time pass rate and an overall 98% by the end of each training cycle
- Designed, implemented, and facilitated resiliency, equal opportunity, sexual assault/harassment, and mentor training programs; programs were adopted by 7 other trainers
- Developed, initiated, and evaluated new procedures policies and internal controls
- Built strong professional relationships with senior-level management in planning and execution of training for new personnel.
Team Leader
US Army
04.2010 - 11.2013
- Conducted and supervised training in Chemical, Biological, Radiological, Nuclear (CBRN) defense, monitor, decontaminate, reconnaissance, and chemical detection
- Coordinated and executed training with multiple government and civilian first responders on mass casualty decontaminations and HAZMAT response operations
- Trained, and certified 21 personnel on specialized decontamination training and certification in hazardous materials handling
- Conducted performance-based reviews quarterly and annually for 4 personnel
Education
Bachelor of Science - Business Administration
DeVry University
Skills
TECHNICAL SKILLSAmazon Web Service (AWS) softwarePeople Management/Conflict ResolutionPerformance ManagementCustomer Relationship Management (CRM) systemsRemote CommunicationWork Scheduling Software
Business administration
Database administration
Documentation and control
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Records Supervisor
City of Houston
07.2020 - Current
Medical Records Clerk
Memorial Hermann Surgery Center
06.2019 - 03.2020
Supervisor
US Army
03.2016 - 04.2019
Instructor/
US Army
11.2013 - 03.2016
Team Leader
US Army
04.2010 - 11.2013
Bachelor of Science - Business Administration
DeVry University