Monnie Johnson
Justin,TX
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Harland Clarke, leveraging strong problem-solving and communication skills. Excelled in roles requiring attention to detail and adaptability, from Jet Stream Operator to Deli Clerk, significantly improving workflow and safety protocols. Demonstrates a strong work ethic and teamwork, consistently achieving and surpassing goals. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages patience and resilience expertise to manage job functions. Excellent communicator with focus on results.
Overview
19
19
years of professional experience
Work History
Jet Stream Operator
Harland Clarke
04.2010 - 04.2024
- Responsible for managing print jobs work in priority order, including prioritizing, and selecting proper job setup.
- Responsible for doing minor repairs, autonomous and preventative maintenance, to ensure printer runs effectively.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
NMAN Shipping Processor/ Mailroom
Harland Clarke
04.2010 - 04.2024
- Improved customer satisfaction, addressing inquiries and resolving issues promptly.
- Streamlined communication among departments by maintaining accurate records of shipped orders in the company database.
- Stayed informed about emerging trends within the logistics sector by attending industry events, workshops and training sessions to enhance overall efficiency within the department.
- Maintained an organized workspace by conducting regular inventory checks on necessary equipment/tools including pallet jacks, shrink wrap machines.
Close-Out Operator
Harland Clarke
04.2010 - 04.2024
- Handles daily volume of expedited mail, ensuring orders are processed effectively and in a timely manner using third-party and internal software.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
Top Stubs/End Stub Perfect Binder Bielo Operator
Harland Clarke
04.2010 - 04.2024
- Operates the bindery equipment, the Perfect Binder, Cutter to complete the production process for printed material.
- Removes work form equipment.
- Performs required quality checks.
- Stage work, by priority and Service, for closeout process.
Deli Clerk
Albertsons
08.2007 - 08.2009
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Server/Prep Cook
Lewisville Estates
02.2005 - 04.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2006
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Time management
- Empathy
- Communication
- Adaptability
- Ability to receive feed back
- Optimistic mindset
- Strong Work Ethic
- Following Instructions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Jet Stream Operator
Harland Clarke
04.2010 - 04.2024
NMAN Shipping Processor/ Mailroom
Harland Clarke
04.2010 - 04.2024
Close-Out Operator
Harland Clarke
04.2010 - 04.2024
Top Stubs/End Stub Perfect Binder Bielo Operator
Harland Clarke
04.2010 - 04.2024
Deli Clerk
Albertsons
08.2007 - 08.2009
Server/Prep Cook
Lewisville Estates
02.2005 - 04.2006
High School Diploma -
Lewisville High School
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