Monnik Williams
Alexandria,VA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Childrens Medical Associates
09.2023 - Current
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Administered medications via oral and intramuscular injections and monitored responses.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor procedures, including preparing rooms and sterilizing instruments.
- Assisted in training new hires on company policies, procedures, software programs, ensuring they were equipped for success in their roles.
- Educated patients on treatment plans, enhancing adherence to medical recommendations.
Medical Assistant
PM Pediatrics
10.2022 - 09.2023
- Answered multi-line phone system and enthusiastically greeted over 100 callers, offer office information, answer questions, and direct calls to staff.
- Collected patients copays and payments..
- Used eCW software to process appointments, check-ins and check-outs.
- Oversaw fast-paced front desk operations and patients needs at busy facility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor procedures, including preparing rooms and sterilizing instruments.
- Perform other duties as needed including apply splints and assisting nurse and/or provider in other medical procedures and assist with wounds care.
- Assisted in training new hires on company policies, procedures, software programs, ensuring they were equipped for success in their roles.
Recreation Manger
City Of Alexandria, VA
05.2022 - Current
- Assisted in recruitment and hiring of new recreation staff.
- Prepared reports for management regarding status and progress of recreational activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Safely opened and closed facility by adhering to safety policies.
- Managing 15 plus staff members per shift.
- Training new staff members on software and operations.
- Resolved customer conflict and complaints in professional manner.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Pharmacy Cashier
Walmart
01.2021 - 05.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
Residential Advisor
Housing And Residents Life
08.2019 - 05.2022
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Managed 7 residential advisors and 300 plus residents a school year.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Helped develop and implement programs to foster community growth and development.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Assisted in recruitment and selection of student leaders.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
Recreational Front Desk
City Of Alexandria, VA
06.2018 - 05.2022
- Provides exceptional customer experiences to 50 plus patrons daily in person and on phone.
- Operates point of sale computer, using RecTrac software
- Help increase volume of patron in facility by registering patrons for classes and booking facility reservations through RecTrac
- Works independently, and reports to full-time Recreation Coordinator or Manager on Duty.
- Performs light cleaning of work space throughout shift
- Provides information to public in positive and professional matter.
- Explains and enforces policies and procedures.
Education
Bachelor of Science - Biology
Winston-Salem State University
Winston-salem, NC05.2022
Skills
- Multi-Line Phone Systems
- Conflict Management
- Guest Satisfaction
- Cash Handling
- Staff Management
- POS Transactions
- Customer Care
- Patient Admission
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS-Basic Life Saver; American Safety&Heath Institute
Timeline
Medical Assistant
Childrens Medical Associates
09.2023 - Current
Medical Assistant
PM Pediatrics
10.2022 - 09.2023
Recreation Manger
City Of Alexandria, VA
05.2022 - Current
Pharmacy Cashier
Walmart
01.2021 - 05.2021
Residential Advisor
Housing And Residents Life
08.2019 - 05.2022
Recreational Front Desk
City Of Alexandria, VA
06.2018 - 05.2022
Bachelor of Science - Biology
Winston-Salem State University