Monoiette Thompson
Aurora,CO
Summary
Results-driven healthcare leader offering 13 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives. Scheduling surgeries for two providers.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
AdventHealth Orthopedics and Spine
03.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Surgery Scheduling Coordinator
Disc Spine Sport and Stem Cells
05.2024 - 02.2025
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
Lead Surgery Scheduler
CarePoint Neurosurgery
10.2020 - 05.2024
- Completed all paperwork, recognizing any discrepancies and addressing them in an timely fashion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used EMR software.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Verified insurance coverage and obtained pre-authorizations
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Educated patients about surgeries and provided treatment plan documentation
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Paralegal
Galperin And Associates
05.2020 - 11.2020
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
- Communicated pertinent information to clients via phone, email and mail.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Aided 10 legal crews by researching records and documents for case details.
- Updated social media platforms with latest news and corporate details.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Patient Service Representative Team Lead
Health Images
11.2018 - 09.2020
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Checked patients in and out.
- Confirm insurances.
- Schedule patients
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Balanced deposits and credit card payments each day
- Worked flexible hours; night, weekend, and holiday shifts
- Took copayments and compiled daily financial records.
- Used EMR to schedule appointments.
- Generated monthly statements to check outstanding balances.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
Lead Patient Service Representative
AFC Urgent Care
01.2017 - 11.2017
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Educated patients on medicine and at-home healthcare tools.
- Took copayments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Helped address client complaints through timely corrective actions and appropriate referrals
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
Medical Assistant
Injury Rehab
04.2013 - 12.2016
- Implemented care and efficiency improvements to support and enhance office operations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Welcomed patients and inquired about wellbeing since last treatment.
- Identified test discrepancies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
- Obtained all prescribed laboratory testing.
- Tested and recorded blood glucose levels
- Collected and documented patient medical information such as blood pressure and weight
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Lead Medical Receptionist
MRI America
04.2013 - 09.2014
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
Medical Front Office Receptionist/Medical Billing Specialist
Comfort Dental
12.2011 - 04.2013
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
Education
Bachelor of Science - Bachelor of Science in Health Care Administration
University of Phoenix
Tempe, AZ08-2025
Medical Assisting And Billing And Coding -
Everest College - Colorado Springs
Colorado Springs, CO10.2011
High School Diploma -
Gateway High School
Aurora, CO05.2003
Skills
- Retro Authorizations
- Interpreting Physician Orders
- Appointment Scheduling Surgery
- Medical Insurance
- Appointment Setting
- Patient Checkout Procedures
- Billing Inquiries
- Scheduling
- Patient Assistance
- Insurance Knowledge
- Patient Information Verification
- Leadership
- EMR / EHR
- Medical Records Management
- Payment Collection and Processing
- Follow-up skills
- Payment collection
- Medical office administration
- CPR
- Case management
- Account management
Timeline
Patient Service Representative
AdventHealth Orthopedics and Spine
03.2025 - Current
Surgery Scheduling Coordinator
Disc Spine Sport and Stem Cells
05.2024 - 02.2025
Lead Surgery Scheduler
CarePoint Neurosurgery
10.2020 - 05.2024
Paralegal
Galperin And Associates
05.2020 - 11.2020
Patient Service Representative Team Lead
Health Images
11.2018 - 09.2020
Lead Patient Service Representative
AFC Urgent Care
01.2017 - 11.2017
Medical Assistant
Injury Rehab
04.2013 - 12.2016
Lead Medical Receptionist
MRI America
04.2013 - 09.2014
Medical Front Office Receptionist/Medical Billing Specialist
Comfort Dental
12.2011 - 04.2013
Bachelor of Science - Bachelor of Science in Health Care Administration
University of Phoenix
Medical Assisting And Billing And Coding -
Everest College - Colorado Springs
High School Diploma -
Gateway High School
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