Monquavious Mcilwain
Summary
Dynamic and results-oriented professional with extensive experience in customer service and employee training, notably at McDonald's. Excelled in managing high-stress situations and enhancing team performance, significantly improving customer satisfaction and loyalty. Skilled in cash handling and team leadership, adept at resolving conflicts with empathy and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
01.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Service Representative
Dynata
04.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
Timeline
Crew Trainer
McDonald's
01.2023 - Current
Customer Service Representative
Dynata
04.2019 - 11.2022
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