Monquenette Walters Smith

* Supervision of all residents and supervision of all personnel.

* Responsible for developing and operating plans, procedures and budgets.

* Maintaining all financial for clients and employee records.

* Operate a facility for people with developmental disabilities and mental health condition.

• Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment
• Organize and maintain files and databases in a confidential manner
• Manage communication including emails and phone calls
• Screen phone calls, redirect calls, and take messages
• Schedule appointments, meetings, and reservations as needed
• Receive deliveries; sort and distribute incoming mail
• Maintain and order office supplies
• Receive invoices and review for accuracy
• Coordinate staff travel arrangements including transportation and accomodations
• 15 years of clerical, secretarial, and office experience
• 10 years of experience in computer skills, including Microsoft Office
• Strong verbal and written communication skills
• 5 years of Data entry experience
• Working knowledge of general office equipment

• Requisitioned supplies or equipment for cleaning and maintenance duties.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Discarded cardboard boxes and trash in compactors and balers.
• Followed safety processes for all manual and electric cleaning equipment.
• Moved furniture, equipment or supplies manually or with hand trucks.
• Completed sweeping and vacuuming, glass cleaning and trash collecting.
• Polished windows, glass partitions or mirrors using sponges or squeegees.
• Ensure compliance with health regulations regarding the use of hazardous materials.
• Clean windows, walls, ceilings, carpets and furniture in assigned areas.
• Report any damages found in the building premises to supervisors immediately for repair works.
• Completed routine maintenance checks, notifying management of needed repairs.
• Disinfect equipment and supplies using germicides or steam-cleaning equipment.
• Attend training sessions regularly to keep updated on new safety protocols.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Inspected fire extinguishers to ensure they were properly charged and operational.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Reported safety hazards for remediation response.
• Observed patrons and customers to quickly address security situations.
• Completed incident reports to record security or loss prevention incidents.
• Maintained high levels of alertness throughout shifts.
• Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Explained security protocols to employees and guests to promote readiness for emergency situations.
• Developed and implemented strategic plans to ensure organizational growth and development.
• Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
• Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
• Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
• Provided oversight of all departments to ensure compliance with established policies and procedures.