MONRAE PRENTICE
Fenton,MI
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to work independently and rapidly acquire new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Operations Voyager
Westin Book Cadillac
Detroit, MI
07.2024 - 07.2025
- Orchestrated daily operations across 4 restaurant outlets serving 200-400+ guests a day, successfully balancing staffing needs with fluctuating hotel occupancy demands.
- Supported banquet and event operations of all sizes from 8-800 people, helping coordinate staff, supplies, and logistics to align with BEOs and exceed guest and client expectations.
- Served as liaison between event managers and primary contacts to coordinate sports team and VIP arrivals and ensure proper room setup with required amenities.
- Navigated CBA contracts to keep F&B operations in line with both labor agreements and Marriott guidelines. Ensured all employees understood and followed the contract requirements while maintaining compliance throughout the department.
- Mobilized for Marriott International's task force in San Francisco, leading a diverse housekeeping team. Developed effective communication strategies that bridged cultural gaps while maintaining high service standards during a critical staffing transition.
Digital Media and Marketing, Working Internship
JC Marine
Ludington, MI
05.2023 - 01.2024
- Operated and managed social media accounts, highlighting marine transportation and marine supplies to a growing audience by creating engaging content across Instagram and Facebook posts.
- Developed and designed a new website with a primary focus on optimizing its performance and user experience. Crafted marketing campaigns that effectively communicated new business opportunities that aligned with business goals and overall strategic plan.
- Collaborated with Yamaha representatives and other key stakeholders on promotions and sales opportunities.
- Interacted with customers online and in person to ensure their satisfaction and enthusiasm for the products, services, and marketing campaigns.
Merchandising Associate
Secret Ingredient
Ave Maria, FL
09.2022 - 01.2024
- Maintain proper stock levels, experienced in reading inventory sheets and quality product placement, as well as keeping an accurate count of sold products.
- Advise customers in the purchasing of apparel through information on various brands, as appropriate for sport/season, and suitability for one's lifestyle, specializing in high-end women’s apparel and accessories.
Server / Hostess
Ciao Italian Bistro and Wine Bar
Fenton, MI
12.2016 - 01.2024
- Developed rapport with clients and generated repeat business through a friendly attitude and extensive cuisine knowledge.
- Guided patrons in selecting daily specials, house specialties, wine pairings, and desserts. Recorded customers’ orders and worked with team members to serve food and beverages in a timely manner.
- Achieved an increase in wait staff average sales by 18% - 20% by promoting upsells to customers and increasing overall customer experience and enjoyment.
Education
B.A. - Communications, Marketing
Ave Maria University
Ave Maria, FLSkills
Technical Skills:
- Micros Oracle POS System
- Atlas Enhanced Property Management
- Guest Voice Customer Feedback System
- Inventory Management Software
- Social Media Management
Industry Skills:
- Revenue Management
- Labor relations and CBA compliance
- Cross-cultural team leadership
- Event planning and execution
- Crisis management
- Guest experience enhancement
Accomplishments
- Academic Scholarship Award (4 Years)
- Dean's List (6 semesters)
- Women's Varsity Lacrosse Athletic Scholarship (4 years)
- Team Captain (2 years) - Led team to conference semi-finals while maintaining 3.7 GPA
- All American Defender
Certification
- Marriott Voyage Global Leadership Development Program
- Cornell University Hospitality Leadership Certification
Affiliations
- Chairmen of Culture and Inclusivity for Next Generation business council of Detroit
- Student Athletic Advisory Committee
- Immokalee Youth Mentoring
- Mother Teresa Project
Timeline
Food and Beverage Operations Voyager
Westin Book Cadillac
07.2024 - 07.2025
Digital Media and Marketing, Working Internship
JC Marine
05.2023 - 01.2024
Merchandising Associate
Secret Ingredient
09.2022 - 01.2024
Server / Hostess
Ciao Italian Bistro and Wine Bar
12.2016 - 01.2024
B.A. - Communications, Marketing
Ave Maria University
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