Overview
Work History
Education
Timeline
Generic

Monroe Austin

Operations Specialist
San Leandro,CA

Overview

3
3
years of professional experience

Work History

Operations Specalist

JackRabbit Rentals
9 2023 - Current
  • Facilitated seamless onboarding of new clients, consistently achieving a 24-hour average fulfillment time, ensuring smooth adoption and user satisfaction for the product.
  • Engineered, maintained, and implemented automated coding solutions, significantly reducing manual data entry and enhancing data validation processes, contributing to higher accuracy and efficiency.
  • Led the customer service department, optimizing operational procedures that resulted in faster response times within ZohoDesk, improving overall customer satisfaction by 15%.
  • Collaborated closely with the Vice President and CEO on high-priority initiatives, addressing and resolving critical financial and operational challenges with strategic solutions.
  • Authored and developed a comprehensive knowledge base FAQ for the Customer Service Team, empowering them with readily accessible information to enhance support effectiveness.

Operations Manager

JackRabbit Rentals
01.2023 - 09.2023
  • Successfully onboarded clients vehicles, managed client investments, and maintained high utilization rates, driving significant revenue growth.
  • Developed and negotiated multiple B2B contracts with various companies, successfully outsourcing maintenance services and reducing expenses by 15%.
  • Enforced company and legal compliance by developing and implementing company-wide criteria and standardized operational procedures, ensuring consistent adherence across all markets.
  • Supervised daily operations and effectively delegated tasks to a team of four direct reports, ensuring operational efficiency and strategic goal achievement.

Senior Coordinator

Universal Intermodal
12.2021 - 08.2022
  • Efficiently resolved outstanding invoices totaling $350K, restoring the terminal's quarterly financial report to satisfactory standards.
  • Collaborated closely with brokers on freight loads, cultivating strong professional relationships that drove long-term sales success and improved client retention.
  • Successfully coordinated and dispatched 15 truck drivers, ensuring timely arrivals and accurate processing of Bills of Lading (BOLs) for precise payroll management.
  • Provided exceptional customer service to 3PL partners by proactively monitoring container freight status, delivering real-time updates, and promptly resolving logistical inquiries or concerns.

Education

Associate of Science -

Laney College
Oakland,CA
06.2019 - 06.2019

Timeline

Operations Manager

JackRabbit Rentals
01.2023 - 09.2023

Senior Coordinator

Universal Intermodal
12.2021 - 08.2022

Associate of Science -

Laney College
06.2019 - 06.2019

Operations Specalist

JackRabbit Rentals
9 2023 - Current

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Monroe AustinOperations Specialist