MONROE COLLINS
Redding,CA
Summary
Executive leader with extensive experience in operations management across social services and healthcare sectors. Proven track record in leading multidisciplinary teams, ensuring regulatory compliance, and stabilizing organizations in high-risk environments. Expertise in strategic planning, financial oversight, and crisis management, driving business growth and operational efficiency. Recognized for fostering strong relationships and delivering results through innovative solutions and effective team leadership.
Overview
13
13
years of professional experience
Work History
Business Owner & Operator / Program & Operations Manager
Self-Employed
04.2025 - Current
- Provided executive oversight of daily operations in regulated, community-focused business environment.
- Led planning and execution of multiple operational and programmatic initiatives.
- Developed scopes of work, timelines, staffing models, budgets, and performance benchmarks.
- Managed payroll, vendor contracts, cash flow, forecasting, and financial reporting.
- Established and enforced policies, procedures, safety protocols, and documentation standards.
- Resolved operational and client-facing issues using ethical judgment and conflict resolution principles.
- Conducted market research to identify trends and inform strategic decisions.
- Created customer service policies to ensure high levels of customer satisfaction.
Social Worker - Adult Protective Services (APS)
Shasta County Health & Human Services
06.2024 - 04.2025
- Managed complex APS caseloads involving abuse, neglect, and exploitation of vulnerable adults.
- Conducted assessments and investigations in compliance with state and county mandates.
- Interviewed clients in various settings to evaluate safety and service needs.
- Interpreted social services laws and regulations; communicated programs to clients and families.
- Coordinated services with healthcare providers, law enforcement, and community partners.
- Prepared comprehensive reports and case records meeting legal standards.
- Advocated for client rights across healthcare and legal systems.
- Facilitated support groups to enhance mental health and well-being.
Director of IT & Financial Reporting Department
Next Global Security Inc
06.2022 - 09.2024
- Optimized IT processes and system upgrades to enhance operational efficiency.
- Oversaw IT security and governance, collaborating with key stakeholders.
- Forecasted financial performance on a monthly, quarterly, and annual basis.
- Supervised accounting staff to ensure accuracy in financial reporting.
- Managed cash flow, audits, and cost analyses for informed executive decisions.
- Directed daily operations to maintain compliance with laws and regulations.
- Developed training programs to improve staff skills and boost operational efficiency.
- Collaborated with law enforcement agencies to effectively address security concerns.
Social Worker -Children Support & Mental Health
Shasta County Health & Human Services
03.2023 - 06.2023
- Developed personalized service plans in collaboration with clients to meet specific goals.
- Managed complex caseloads through detailed psychosocial assessments and customized treatment plans.
- Facilitated access to community resources, including housing, food pantries, and transportation services.
- Maintained accurate client progress records to comply with agency standards.
- Created comprehensive resource lists to enhance client engagement and accessibility.
- Provided case updates and treatment strategy insights during team meetings.
- Implemented effective solutions for recurring challenges faced by individuals and families.
- Engaged in ongoing professional development through seminars, workshops, and training sessions.
Fiscal Accounting Assistant I
Mifflin County Housing Authority
Lewistown, USA
05.2022 - 02.2023
- Processed vendor invoices and ensured timely payments for services rendered.
- Maintained accurate financial records using accounting software and spreadsheets.
- Conducted bank reconciliations to verify account balances and transaction accuracy.
- Assisted in preparing monthly financial statements and reports for management review.
Assistant Manager - Public Housing
Mifflin County Housing Authority
Lewistown, USA
02.2022 - 02.2023
- Executed housing unit inspections and prepared maintenance work orders efficiently.
- Issued tenant notices and conducted hearings to support eviction proceedings.
- Recommended capital improvements to optimize operational efficiency and effectiveness.
- Managed daily store operations while evaluating team performance for continuous improvement.
- Coordinated staff schedules to maintain optimal coverage across all shifts.
- Trained new employees on policies and customer service standards for consistent experiences.
- Implemented inventory management systems to monitor stock levels and minimize waste.
- Analyzed sales trends to guide promotional strategies and enhance merchandising decisions.
Public Relations Officer / Co-Project Manager
GMASI Charity
Texas, USA
10.2018 - 08.2022
- Conducted research and developed communications supporting leadership initiatives.
- Coordinated project activities and external relations to enhance engagement.
- Created press releases for charity events and initiatives to boost visibility.
- Managed media outreach, promoting public awareness of programs.
- Engaged community supporters through management of social media platforms.
- Organized outreach events to advance charity missions effectively.
- Crafted internal communications to keep staff informed on updates.
- Collaborated with volunteers on fundraising activities to maximize support.
Family Case Manager / Project Manager
New Brunswick Housing & Redevelopment Authority
New Brunswick, USA
04.2021 - 01.2022
- Verified applicant eligibility and financial documentation for housing applications.
- Managed processing of housing applications, recertifications, and compliance requirements.
- Prepared landlord profiles and contracts while maintaining regulatory documentation.
- Assisted clients in accessing housing resources and benefits to promote stability.
- Conducted assessments to identify client needs and service eligibility.
- Developed individualized case plans to support family well-being and stability.
- Coordinated with community organizations to deliver comprehensive support services.
- Facilitated workshops on housing rights and financial literacy for families.
Human Resources Assistant (Volunteer)
Christ Preachers Church International
Sydney, Australia
01.2018 - 03.2021
- Drafted employment contracts and position descriptions to clarify roles effectively.
- Coordinated recruitment processes, including interview scheduling and phone screening.
- Facilitated staff training sessions and developed employee development materials.
- Managed employee records to ensure confidentiality and regulatory compliance.
- Supported onboarding procedures for new hires, including orientation sessions.
- Maintained HR databases, updating personnel information for accuracy regularly.
- Guided new hires through documentation to streamline onboarding processes.
- Conducted employment verification and background checks to inform hiring decisions.
Family Case Manager
Wesley Mission
Sydney, Australia
12.2019 - 05.2020
- Supported families at risk of homelessness through comprehensive case management.
- Coordinated services to address disability, trauma, housing instability, and child safety.
- Assessed client needs via in-depth interviews and evaluations.
- Developed personalized service plans with clients and stakeholders.
- Facilitated family meetings to review progress and resolve concerns.
- Maintained accurate case records using effective client management systems.
- Advocated for clients' rights within legal and community frameworks.
- Provided crisis intervention support during distressing situations.
Employment Consultant / Case Manager
Advance Personnel Management
Sydney, Australia
03.2016 - 12.2019
- Supported caseload of 53 job seekers with disabilities in accessing training and employment opportunities.
- Coordinated employer engagement, job placement, and ongoing support services for clients.
- Conducted assessments to identify employment needs and skills of clients.
- Developed personalized job search strategies tailored to individual client goals.
- Facilitated workshops enhancing job readiness and career development skills for participants.
- Collaborated with local businesses to create job placement opportunities for clients.
- Maintained accurate records documenting client progress and employment outcomes.
- Researched labor market trends to inform clients about potential job openings.
Executive Director
Christ Alive Youth Ministries
Sydney, Australia
04.2014 - 09.2018
- Executed youth programs and outreach initiatives in collaboration with 45 communities.
- Directed strategic planning and development of youth engagement programs.
- Facilitated community outreach to promote youth participation and available support services.
- Secured funding and resources through stakeholder collaboration for ministry activities.
- Oversaw staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Implemented policies ensuring compliance with organizational standards.
- Coordinated leadership skill workshops and events for youth participants.
- Managed budgeting processes for operational costs and program funding allocations.
Student Recruitment Coordinator
Empower Institute
Sydney, Australia
06.2013 - 07.2014
- Developed and implemented student recruitment strategies to attract qualified applicants.
- Coordinated recruitment events to effectively engage prospective students.
- Monitored performance metrics to support enrollment targets.
- Created marketing materials highlighting Empower Institute's programs and services.
- Facilitated campus tours to showcase offerings to potential students.
- Maintained relationships with educational partners to promote collaboration opportunities.
- Managed applicant tracking system for efficient candidate processing.
- Compiled reports summarizing recruitment activity metrics, including inquiries and accepted applications.
Education
Master of Science - Data Analytics
University of New Castle
New Castle 02-2027
MBA - Global Business Management
University of New Castle
Newcastle, UT12-2026
BBA - Business Management
Western Sydney University
Sydney, NSW12-2025
Associate of Arts - Business
Career's Australia Institute
Sydney06-2014
Some College (No Degree) - Financial And Managerial Accounting
Clemson University
South CarolinaSome College (No Degree) - Business Economics
Fred Pryor Seminars
Dallas, TXSome College (No Degree) - Business Communication
Fred Pryor Seminars
Dallas, TXProject Management Fundamentals - Business and Managerial Economics
Fred Pryor Seminars
DallasSome College (No Degree) - Business Analytics
Fred Pryor Seminars
Dallas, TXSkills
- Social Work & Case Management
- Data analysis
- Project management
- Financial reporting
- Effective communication
- Crisis intervention
- Market research
- Customer relationship management
- Team collaboration
- Case management
- Sales planning
- Human resources management
- Contract management
- Financial Management & Forecasting
- Project & Program Management
- Human Resources & Recruitment
- IT Systems & Governance
- Crisis Intervention & Counseling
- Communication & Public Relations
- Customer Service & Stakeholder Engagement
- Employee development
- Public speaking
- Process improvement
Selected Roles
- Executive Director / Program Director - Social Services & Community-Based Programs
- Social Worker / Adult Protective Services (APS) Professional
- Program Manager / Operations Manager
- Service Coordinator / Case Management Supervisor
- Healthcare & Community Services Administrator
- Business Owner & Managing Operator
- Financial & Operations Administrator
- Certified Bookkeeper / Financial Oversight Lead
Timeline
Business Owner & Operator / Program & Operations Manager
Self-Employed
04.2025 - Current
Social Worker - Adult Protective Services (APS)
Shasta County Health & Human Services
06.2024 - 04.2025
Social Worker -Children Support & Mental Health
Shasta County Health & Human Services
03.2023 - 06.2023
Director of IT & Financial Reporting Department
Next Global Security Inc
06.2022 - 09.2024
Fiscal Accounting Assistant I
Mifflin County Housing Authority
05.2022 - 02.2023
Assistant Manager - Public Housing
Mifflin County Housing Authority
02.2022 - 02.2023
Family Case Manager / Project Manager
New Brunswick Housing & Redevelopment Authority
04.2021 - 01.2022
Family Case Manager
Wesley Mission
12.2019 - 05.2020
Public Relations Officer / Co-Project Manager
GMASI Charity
10.2018 - 08.2022
Human Resources Assistant (Volunteer)
Christ Preachers Church International
01.2018 - 03.2021
Employment Consultant / Case Manager
Advance Personnel Management
03.2016 - 12.2019
Executive Director
Christ Alive Youth Ministries
04.2014 - 09.2018
Student Recruitment Coordinator
Empower Institute
06.2013 - 07.2014
Master of Science - Data Analytics
University of New Castle
MBA - Global Business Management
University of New Castle
BBA - Business Management
Western Sydney University
Associate of Arts - Business
Career's Australia Institute
Some College (No Degree) - Financial And Managerial Accounting
Clemson University
Some College (No Degree) - Business Economics
Fred Pryor Seminars
Some College (No Degree) - Business Communication
Fred Pryor Seminars
Project Management Fundamentals - Business and Managerial Economics
Fred Pryor Seminars
Some College (No Degree) - Business Analytics
Fred Pryor Seminars