Maria M. Adams
Oklahoma City,OK
Summary
Dynamic leader with extensive experience at The Home Depot Inc., excelling in sales strategies and employee engagement. Proven track record in driving store profitability and enhancing customer satisfaction. Skilled in conflict resolution and effective communication, consistently achieving goals and sales growth. Adept at mentoring teams and implementing innovative merchandising solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
The Home Depot Inc
Edmond, Oklahoma
11.2022 - 08.2025
- Responsible for driving sales, associate engagement and performance, and customer relations.
- Evaluated store performance and integrated feedback to implement improvement plans.
- Developed strategies that maximized sales and profitability.
- Oversaw merchandising benchmarks to uphold operational excellence.
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
- Organized promotional events, boosting product awareness among customers.
- Established customer service standards, ensuring staff compliance through monitoring.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Coordinated staff schedules to optimize coverage and elevate service levels.
Operaions Assistant Store Manager
The Home Depot Inc
Oklahoma City, Oklahoma
09.2019 - 11.2022
- Supervised daily store operations, ensuring compliance with company policies.
- Trained and mentored new staff to improve customer service effectiveness.
- Organized weekly meetings with department heads to assess progress on key objectives.
- Enforced safety regulations to maintain a safe working environment.
- Managed day-to-day store operations, focusing on customer service and inventory oversight.
- Addressed customer complaints by actively listening, documenting issues, and proposing solutions.
- Conducted regular walk-throughs, directing team members to resolve appearance and professionalism concerns.
- Provided mentorship to employees, enhancing sales techniques and promoting upselling strategies.
Specialty Sales Assistant Store Manager
The Home Depot, Inc.
Oklahoma City, Oklahoma
02.2012 - 09.2019
- Responsible for driving sales, customer service, associate development and store profitability.
- Ensured quality or service to all The Home Depot customers by driving customer services behaviors with all associates and properly executing FIRST and drive selling skills.
- Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
- Reports and partners with the store manager to develop strategies and objectives to drive sales and profitability in order to maximize contribution to the store’s success.
- Coordinate maintenance and merchandising for multiple departments by ensuring merchandise is properly ordered, stocked, displayed and signed according to the company standards.
- Partnered with merchandising and Home Services Field teams to ensure proper maintenance, merchandising and organization of displays and store events; identify installation needs and address service provider out of stocks and issues.
- Ensured credit, protection plans and promotional opportunities are offered to customers.
- Worked with Department Supervisors, Specialty Sales Associates, Designers, Sales Associates, Customer Order Specialist and Project Specialist to drive Pipeline (Leads and Measures) and ensure accurate order creation, processing and fulfillment of all special order and installation orders.
- Ensured timely customer communication through order create, order fulfillment and completion 'thank you' calls.
- Staffing and development, making recommendations in the selection process by assisting with recruitment, interviews and making decisions on qualified candidates to hire.
- Evaluated performance and made recommendations for personnel actions which include: work allocation, training, development, performance management, problem resolution, discipline and terminations.
- Product knowledgeable, knows and effectively promotes all areas, products, services and procedures.
- Safety oriented, enforcing safety policies and procedures, is a safety role model and ethical behavior.
Key Carrying Department Supervisor
The Home Depot, Inc.
09.2011 - 02.2012
- Supporting the three primary store priorities: customer service, in-stock and store appearance.
- Acting MOD in absence of salaried manager overseeing associate productivity and responding to customers concerns promptly.
- Supervise, coach and train associates in area of responsibility.
- Ensure proper inventory levels and drive sales.
- Ensuring proper execution of seasonal merchandising and events such as MAPS.
- Verified deposits and cash in the safe following SOP.
Sales Specialist
The Home Depot, Inc.
03.2011 - 09.2011
- Excellent customer service.
- Follow up on open quotes for installations.
- Support in stock program.
- Drove Measures and Leads.
- Prospect for potential sales.
- Drove in store promotions and financing options.
Inventory Management Specialist
The Home Depot, Inc.
12.2003 - 01.2011
- Completed Daily Action List, including price changes, cycle counts, on hand counts, bay sequencing and clearance items.
- Drove in stock program ensuring pack down opportunities were communicated to DS, MOD and PD associates.
- Verified suggested order quantities and requested additional inventory to drive sales, promotions and bulk sales without creating inventory imbalances.
- Maintained accuracy of perpetual inventory.
- Supported customer service and 'behind the scenes' operational functions.
Returns Cashier
The Home Depot, Inc.
02.2002 - 03.2003
- Provided excellent customer service and fast, friendly and accurate check out.
- Due to my customer service and general friendliness with customers, I was given the opportunity to be retained as a full-time associate at the returns desk where I was able to excel in customer service.
- Participated in Cashier Olympics at district level obtaining 2nd place for the store.
Education
Bachelors of Business Administration - Business Administration
CBTIs 141
Mexico06-1995
No Degree - Mentorships And Seminars
Home Depot University
The Home DepotSkills
- Sales strategies
- Employee engagement and motivation
- Store merchandising
- Process management
- Business acumen
- Customer service standards
- Customer relations
- Action oriented
- Self-Development
- Training and mentoring
- Hiring and Staffing
- Empowers others
- Effective Communication
- Team Leadership and development
- Develops direct reports
- Conflict management and resolution
- Attentive listening
- Multitasking and organization
- Opening and closing procedures
Accomplishments
- Earned top Specialty Assistant Store Manager (SASM) of the year 2015 for district 262.
- Received award for largest dollar amount of actual sales vs plan in 2014.
- Led and taught Advanced Development Classes to high potential associates since 2014 to present.
- Participated as a speaker in Women's in Leadership in 2017
- Diamond Award Recipient.
- Top on shelf availability award in 2022
- Top shrink score in D262 2025
Affiliations
- Community involvement thorough Team Depot and volunteer programs
- On shelf availability growth year after year
- Attended multiple mentorship and seminars at HDU
Certification
- Attended multiple online seminars and in person mentorship programs at HDU.
- Completed Leadership Roadmap in 2024.
Languages
Spanish
Professional
Customer Service
- Community involvement
- Dynamic
- Adaptable
- Attention to detail
- Bilingual
- Highly motivated
- 23 + years of experience
References
References available upon request.
Timeline
Store Manager
The Home Depot Inc
11.2022 - 08.2025
Operaions Assistant Store Manager
The Home Depot Inc
09.2019 - 11.2022
Specialty Sales Assistant Store Manager
The Home Depot, Inc.
02.2012 - 09.2019
Key Carrying Department Supervisor
The Home Depot, Inc.
09.2011 - 02.2012
Sales Specialist
The Home Depot, Inc.
03.2011 - 09.2011
Inventory Management Specialist
The Home Depot, Inc.
12.2003 - 01.2011
Returns Cashier
The Home Depot, Inc.
02.2002 - 03.2003
Bachelors of Business Administration - Business Administration
CBTIs 141
No Degree - Mentorships And Seminars
Home Depot University