Monse Flores Marquez
Aliso Viejo,California
Summary
My name is Monse Flores, I'm 20 years old, and I have a solid track record of delivering high-quality work. In due time, I hope to attend beauty school, where I plan on obtaining my license to become an Esthetician. Those I've worked with recognize me for my excellent communication and teamwork abilities, as well as my commitment to maintaining stellar customer satisfaction and driving positive outcomes. Thank you for your consideration of my skills and abilities, and I hope I can be of service!
Overview
5
5
years of professional experience
Work History
Member Concierge/Sales Associate
Hammer & Nails - Men's Grooming Shop
Dana Point, California
08.2025 - Current
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Coordinated appointments and managed scheduling for grooming services efficiently.
- Educated clients on grooming products and services available at the shop.
- Developed strong relationships with regular clients to enhance their experience.
- Collaborated with team members to ensure smooth daily operations in the shop.
Sales Associate/Key Holder
Hand & Stone Massage & Facial Spa
Rancho Santa Margarita
12.2024 - 09.2025
- Performed administrative tasks, such as answering phones, scheduling appointments, taking payments and handling inquiries.
- Oversaw inventory management, restocking supplies as needed for daily operations.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Educated clients on products and services to promote wellness and self-care.
- Maintained cleanliness and organization of treatment rooms, lobby area, and restrooms.
Retail Associate
Marquez Joyería
Costa Mesa, CA
01.2023 - 09.2025
- Assisted customers with product selection and inquiries about jewelry collections.
- Provided exceptional customer service to build lasting relationships with clients.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized displays to enhance product visibility and appeal.
Gym Staff Member
Fitness Elite
Laguna Niguel
03.2024 - 12.2024
- Assisted members with fitness goals and membership selection.
- Assisted instructors by preparing workout spaces and equipment.
- Maintained cleanliness and organization of gym facilities and workout areas.
- Responded to member inquiries, providing excellent customer service at all times.
- Maintained cleanliness of the facility by sweeping, mopping, dusting and sanitizing equipment.
- Led tours for prospective members around the facility and highlighted its features.
Personal Assistant
Fundación De Consuelo y Esperanza
Aliso Viejo
03.2021 - 05.2024
- Organized travel arrangements, including flights, transportation, and accommodation.
- Assisted in planning fundraising events to enhance community support and involvement.
- Ran errands to help with daily tasks, allowing my employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Prepared documents such as reports, presentations, agendas, and correspondence.
Barista
Komi Cafe
Laguna Hills
07.2022 - 01.2023
- Assisted customers with menu selections and answered product inquiries.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained cleanliness of coffee equipment and workstations throughout shifts.
- Operated point-of-sale system for order processing and cash handling.
- Monitored inventory levels and restocked supplies as needed.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Associate's Degree - Business Management
Saddleback College
Mission Viejo, CA05.2025
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2023
Skills
- Communication skills
- Scheduling coordination
- Cleaning and organization
- Customer service
- Efficiency and speed
- Adaptability and quick learning
- Conflict resolution and problem-solving
- Front desk support
- Sales
- Strong work ethic
Accomplishments
- Member of Phi Theta Kappa - International Honor Society
- Member of The National Society of Leadership and Success
- Awarded Certificate of Special Recognition by Congressman J. Luis Correa of the United States House of Representatives
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Member Concierge/Sales Associate
Hammer & Nails - Men's Grooming Shop
08.2025 - Current
Sales Associate/Key Holder
Hand & Stone Massage & Facial Spa
12.2024 - 09.2025
Gym Staff Member
Fitness Elite
03.2024 - 12.2024
Retail Associate
Marquez Joyería
01.2023 - 09.2025
Barista
Komi Cafe
07.2022 - 01.2023
Personal Assistant
Fundación De Consuelo y Esperanza
03.2021 - 05.2024
Associate's Degree - Business Management
Saddleback College
High School Diploma -
Aliso Niguel High School