Monse Lopez
Bronx,NY
Summary
Enthusiastic and professional in Microsoft Office with a strong ability to juggle multiple tasks at one time. Excellent at coordinating schedules, preparing meeting notes and offering my best service to clients. Hard worker who effectively manage and organizes work life. Ability to communicate professionally in both English and Spanish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Bellevue Hospital Center
08.2022 - 07.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
– Office Assistant
Healthfirst Insurance
01.2020 - 01.2022
- Car Insurance provider
- Organize office work according to established or standard office procedures
- Ability to lift and/or move materials up to 25 pounds
- Resolve office-related malfunctions and respond to requests or issues.
Customer Service Representative
Emblem Health
10.2017 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Jobs for America's Graduates
08.2017
Skills
Healthcare
Customer service
Bilingual
Certification
Customer service traing course
Peer mediator
Languages
Spanish english
Full Professional
Timeline
Customer Service Coordinator
Bellevue Hospital Center
08.2022 - 07.2024
– Office Assistant
Healthfirst Insurance
01.2020 - 01.2022
Customer Service Representative
Emblem Health
10.2017 - 08.2020
Jobs for America's Graduates