MONSERRAT ALBERTO URBAN

•Provided efficient administrative support to ensure smooth office operations.
•Managed scheduling and coordinated meetings for staff and management.
•Handled correspondence, emails, and phone inquiries professionally.
•Maintained organizational systems, files, and databases.
•Assisted with data entry, document preparation, and record-keeping.
•Supported team projects and ad hoc administrative tasks.
•Demonstrated flexibility and adaptability in a fast-paced environment.

• Maintained accurate HR files, records, and documentation in compliance with regulations.
• Answered applicant and employee inquiries about policies, benefits, and hiring processes.
• Planned and organized employee events, ensuring successful execution.
• Executed new-hire orientations to facilitate smooth onboarding experiences.
• Collaborated with Payroll to resolve payment errors and distribute checks.
• Scheduled leadership meetings and actively participated in discussions.
• Worked with senior directors and managers on various projects and initiatives.
• Updated organizational charts, employee handbooks, and performance evaluation forms to reflect current practices.

• Assisted with achieving financial goals through closing on renewals and transfers, participating in leasing, and communicating the value of communities.
• Processed resident applications, lease documents, and related paperwork.
• Worked with contractors and VPs to ensure that all projects were completed by managing the construction tracker so that all residents had a daily process notification.

• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Posted job positions, screened, interviewed, trained employees, and organized employee events.

• Maintenance of patient records, scheduling of patients, accounts receivable, presentation of financial treatment options.
• Verified and updated patient information, managed recall and inactivated patient system, oversaw patient relations and handled patient complaints, recorded insurance information, arranged patient charts, and tracked cases and referrals.