Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Burciaga Valles

Houston

Summary

Dynamic professional with a proven track record in brand building and customer engagement, honed at Holister Co. and HEB Grocery Store. Excels in leveraging effective communication and inventory control to enhance customer satisfaction and drive sales. Known for exceptional teamwork, problem-solving abilities, and a keen mind for marketing, consistently contributing to positive brand awareness and customer service excellence.

Developed skills in customer engagement and brand promotion within retail environment, seeking to transition into new field. Knowledge of effective communication and relationship-building techniques, combined with understanding of brand strategies. Able to adapt and apply these skills to various professional settings, aiming to contribute to new and dynamic role.

Personable and energetic with talent for connecting with people and representing brands in positive light. Understanding of brand messaging and marketing principles combined with skills in effective communication and customer service. Capable of increasing brand visibility and fostering customer loyalty through engaging interactions.

Overview

2
2
years of professional experience

Work History

Brand Representative

Holister Co.
07.2023 - Current
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Increased brand awareness by conducting product demonstrations and engaging with customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Curbside Shopper

HEB Grocery Store
03.2024 - 07.2024
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
  • Developed strong product knowledge to better assist customers with their shopping needs and preferences.
  • Tracked substitutions and informed customers of changes.

Education

High School Diploma -

YES Prep Northbrook High School
Houston, TX
05-2024

Skills

  • Goal oriented
  • Brand awareness
  • Brand building
  • Effective communicator
  • Mind for marketing
  • Communication skills
  • Customer service
  • Customer engagement
  • Scheduling
  • Inventory control
  • Teamwork and collaboration
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Curbside Shopper

HEB Grocery Store
03.2024 - 07.2024

Brand Representative

Holister Co.
07.2023 - Current

High School Diploma -

YES Prep Northbrook High School
Monserrat Burciaga Valles