Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Cabrera

Hesperia,CA

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Eligibility Supervisor

County Of San Bernardino
02.2021 - Current
  • Performed eligibility assistance, case management, referrals or related function.
  • Uploaded and submitted verification documents and completed applications.
  • Complied with department, organization and government policies and procedures.
  • Facilitated referral to community resources to assist with other needs and intricate issues.
  • Communicated with people from various cultures and backgrounds on application process.
  • Trained staff on current eligibility requirements and policies.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for multiple employees.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.


Eligibility Worker

County Of San Bernardino
12.2012 - 02.2021
  • Interviewed applicants and explained scope of different available benefits.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Managed processing of financial assistance and food stamp benefits applications.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Trained staff on current eligibility requirements and policies.
  • Engaged wider departments in accurate, timely paperwork completion.

Substitute Teacher, K-12

Colton Joint Unified School District
08.2004 - 12.2012
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Provided instruction for students in core subject areas.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.

Education

Bachelor of Arts - Humanities

University of California, Riverside
Riverside, CA
08.2003

Skills

  • Knowledgeable in CalSaws
  • Resource Information
  • Effective Communication Skills
  • Proficiency in Outlook
  • Program Knowledge CalWorks, Calfresh, Homeless Assistance
  • Root Cause Analysis
  • Office Management
  • Team Building
  • Employee Supervision
  • Customer Service Management
  • Performance Improvement
  • New Hire Orientation

Languages

Spanish
Native or Bilingual

Timeline

Eligibility Supervisor

County Of San Bernardino
02.2021 - Current

Eligibility Worker

County Of San Bernardino
12.2012 - 02.2021

Substitute Teacher, K-12

Colton Joint Unified School District
08.2004 - 12.2012

Bachelor of Arts - Humanities

University of California, Riverside
Monserrat Cabrera