Monserrat Cardoso
Magnolia,TX
Summary
Dynamic leader with a proven track record at Russo’s Italian Kitchen, excelling in inventory control and leadership development. Mastered relationship building and staff training, enhancing operational efficiency and customer satisfaction. Successfully hired and cross-trained 45 employees, demonstrating exceptional organizational and motivational skills.
Overview
13
13
years of professional experience
Work History
General Manager
Russo’s Italian Kitchen
Cypress, USA
01.2021 - 02.2025
- Regularly conduct product orders and check inventory to ensure that the restaurant is always fully stocked within the budget parameters set by the owner, which are dependent on the monthly sales numbers.
- Lead and fully train all employees, including bussers, servers, dishwashers, cooks, shift leaders, and future assistant managers, to meet restaurant standards. Within my four years there, I have hired 45 employees, some of whom I have cross-trained for shift-leading roles.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- As a manager, I ensure and oversee compliance with federal, state, and local food safety and hygiene regulations, passing all inspections.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Worked effectively in team environments to make the workplace more productive.
Server
Sapporo Japanese Bistro
The Woodlands, USA
01.2020 - 01.2021
- Customer-oriented, prioritizing fulfilling all the customers' requests within the limitations set by the restaurant manager.
- Ensured total satisfaction from the beginning to the end of each customer interaction, while also utilizing upselling techniques to increase sales for the restaurant.
- Cross-trained to work as a cashier and/or lead, which enabled me to fill in when necessary and keep the workflow running smoothly.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent customer service to ensure satisfaction.
Shift Supervisor
Russo’s New York Pizzeria
Magnolia, USA
01.2015 - 01.2020
- Monitored and ensured that everything in the restaurant was prepared properly for the next shift.
- Greeted customers, answered questions and recommended specials to increase profits.
- Conducted a weekly inventory of supplies and placed weekly orders as needed.
- Managed and attended various catering events while ensuring customer satisfaction.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conferred with management and subordinates to resolve problems or complaints.
- Taught staff upselling techniques to meet revenue targets.
- Communicated regularly with customers to gain insights into their needs.
- Explained menu items, describing ingredients and cooking methods upon request.
General Manager
Minuti Coffee
Houston, USA
01.2012 - 01.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed relationships with vendors and suppliers, negotiating favorable contracts, and ensuring timely delivery of goods and services.
- Ensured that all assigned areas for employees were thoroughly cleaned and maintained, in compliance with the health and safety regulations, both during business hours and before closing for the day.
- Tracked monthly sales to generate reports for business development planning.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Texas Food Safety Manager Certification -
Learn2Serve
01.2022
Associate of Arts - Kinesiology
Lone Star College
Tomball, TX01.2007
Skills
- Bilingual
- Leadership Development Skills
- Distribution Management
- Inventory Control
- Supervision and training
- Staffing
- Organizational Restructure and Change
- Customer Relationship Management
- Relationship building
- Staff training/development
- Motivation
- Administrative skills
- Leadership
- Sales
- Staff supervision
- Schedule management
- Deadline oriented
Phone
- Cell, 346-232-6272
Timeline
General Manager
Russo’s Italian Kitchen
01.2021 - 02.2025
Server
Sapporo Japanese Bistro
01.2020 - 01.2021
Shift Supervisor
Russo’s New York Pizzeria
01.2015 - 01.2020
General Manager
Minuti Coffee
01.2012 - 01.2015
Texas Food Safety Manager Certification -
Learn2Serve
Associate of Arts - Kinesiology
Lone Star College
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