Monserrat Flores
Miami,FL
Summary
Dedicated Human Resources professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Analyst
Milam's Market
06.2022 - Current
- Business Intelligence Reports (UKG)
- UKG Performance Management Implementation
- Implementation of UKG Learning Academy
- Develop and provide training to managers and associates on different HR topics
- Teach associates how to navigate through UKG and install the Ultipro Mobile Application
- Prepared and presented supplementary learning material to support structured lessons
- Create Burst reports to distribute communication to employees via text, mobile app, and email
- Explains company compensation and benefits programs, such as medical, insurance, and retirement savings plans
- Run reports to track metrics such as employee turnover, headcount, and new hires
- Create reports to audit systems' integrity
- Complete employment verifications
- Onboarding process: process new hires, complete I-9s, and enter new hire information in the payroll system
- File: Organize and update employee files
- Created internal postings and advertisements while overseeing the employment website.
- Recruited talented, diverse, and qualified candidates for employment.
- Ensures compliance with federal, state, and local employment laws and regulations, and company policies
- Assists with the open enrollment process
- Help employees fully understand the benefits program and resolve associated disputes as necessary
- Check employment statuses to determine the employee's eligibility for health benefits
- Answered employee requests and questions related to benefits and compensation
- Complete 1095-C forms
- Worked on special HR projects to promote and enhance services offered
- Fostered a positive work environment through a comprehensive employee relations program
- Created and implemented an initiative program to improve employee engagement and recognition
HRIS Specialist
Goodwill Industries Of South Fl
07.2016 - 05.2022
- Administrator for NovaTime, 's Performance, and Compensation Management, Smart Compliance, EV5 Enterprise, Reporting, Electronic I-9s (eL-9), ADP Net Secure, ADP Recruitment Management
- Maintain data integrity in systems by regularly analyzing data
- Design user-friendly processes, guidelines, and documentation
- Work closely with IT for the implementation and upgrades or changes to HRIS systems
- Continually evaluate current HRIS systems with a focus on continuous operational efficiency and enhanced reporting capabilities
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Assist employees in creating ADP Portal and Novatime Account
- Gather and analyze data with useful HR metrics, such as employee turnover rates
- Process, develop, and distribute reports monthly, quarterly, weekly, or on the needed basis
- Reports include but are not limited to Vets100 and EEO1
- Enter payroll information on time and efficiently, including new hire information, transfers, promotions, salary changes, terminations
- Serve as backup for the Benefits Coordinator, enroll newly eligible employees and dependents, and cancel benefits when appropriate
- Assists in employee education of benefit programs such as medical, vision, dental, disability & life insurance, and 401(k) plans
- Assists with benefits administration including administration of benefits enrollment annually
- Create teaching material, provide training on HR topics and software usage
- Schedule Level II Background Screenings (AHCA Admin)
- Respond and handle all unemployment claims
- Assign and fund Wisely Pay Cards
- Revise and approve HR staff timesheets
- Perform employment/wage verifications; verbal or written
- Assist employees with HR issues including payroll, timesheet, and other employment concerns
- Examine employee files to answer inquiries for assistance with personnel actions (Assist in auditing files)
- Ensure compliance with USCIS Form I-9 Employment Eligibility Verification (E-verify)
- Assist in other HR Functions as needed- (recruiting, process new hires paperwork, audit files, post requisitions, and perform new hire orientation, and job interviews)
- Coordinate social events and activities of human resources staff.
Front Desk Assistant
Global Management Services
06.2013 - 09.2015
- Responsible for processing lease/purchase applications
- Performed background and reference screenings
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Proofread, edit, and revise translated material from English to Spanish
- Pays vendors, scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop payments or purchase order amendments
- Posts customer payments by recording cash, checks, and credit card transactions
- Responsible for monitoring and maintaining assigned accounts, account adjustments, write off, and processing credit memos
- Contact customers by phone or mail to attempt to collect payments
- Assist in filing duties
Education
Bachelor of Science - Human Resource Management
Miami Dade College
Miami, FL01.2024
Associate of Applied Science - Business Administration
Miami Dade College
Miami, FL12.2022
High school diploma - undefined
William H. Turner Technical Arts High School
Skills
- System updates
- New program installations
- Microsoft Office
- Leadership
- People skills
- Reporting (5 years)
- Translation
- Human Resources (8 years)
- Problem-solving
- HR Systems
- Team Work
- Recruiting
- Employee Orientation
- Payroll
- HRIS (5 years)
- Reliability
- ADP (5 years)
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Excel
- Business intelligence
- UKG Ultipro
- Performance Management
- UltiPro (1 year)
- Business intelligence (1 year)
- Benefits Administration
- Quickbooks
- HR Support
- Analytical and Critical Thinking
- Data Integrity
Certification
- Business Operations- Human Resources Certification - May 2018
- Business Specialist Certification - July 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Elementary
Timeline
Human Resources Analyst
Milam's Market
06.2022 - Current
HRIS Specialist
Goodwill Industries Of South Fl
07.2016 - 05.2022
Front Desk Assistant
Global Management Services
06.2013 - 09.2015
Bachelor of Science - Human Resource Management
Miami Dade College
Associate of Applied Science - Business Administration
Miami Dade College
High school diploma - undefined
William H. Turner Technical Arts High School
Similar Profiles
Jaelys CascajoJaelys Cascajo
Cashier at Milam's MarketCashier at Milam's Market
Sandra Rodriguez-SosaSandra Rodriguez-Sosa
Costumer Service Associate at Milam's MarketCostumer Service Associate at Milam's Market
CHRISTIAN Cruz HerreraCHRISTIAN Cruz Herrera
Meat Department Clerk at Milam's MarketMeat Department Clerk at Milam's Market
Keiron BenjaminKeiron Benjamin
Deli Manager at Milam's MarketDeli Manager at Milam's Market
Mariedys Lopez ArencibiaMariedys Lopez Arencibia
Notary Public at Zory Immigration SolutionsNotary Public at Zory Immigration Solutions