Monserrat Gomez
Modesto,CA
Summary
Dynamic and adaptable Family Resource Specialist/Receptionist with a proven track record at Center For Human Services - CHS. Excelled in connecting diverse families with essential community resources and enhancing service delivery through multicultural competence and effective problem-solving. Achieved increased client satisfaction and efficiency in case management and administrative support, demonstrating exceptional organizational skills and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Resource Specialist/Receptionist
Center For Human Services - Chs
10.2022 - Current
- Promoted positive practices by modeling effective communication strategies during interactions with clients.
- Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
- Developed culturally responsive approaches to service delivery, ensuring inclusivity and accessibility for diverse populations served.
- Connected families with community resources, strengthening their support networks and access to essential services.
- Conducted home visits to assess living environments, identifying areas for improvement or intervention.
- Case managed for CPS and APS
- Maintained detailed case files, ensuring accurate documentation of services provided and progress made.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Teamwork and collaboration with social workers, case managers, and other staff
Chiropractic Assistant/Receptionist
Romo Chiropractic
02.2020 - 08.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
Education
No Degree - Psychology
Modesto Junior College
Modesto, CAHigh School Diploma -
Modesto High School
Modesto05-2018
Skills
- Community resources
- Multicultural competence
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Client documentation
- Family support
- Case management
- Professionalism
Certification
- CPR/AED Certification
- California Driver's License
- Basic Life Support Certification (BLS)
- Youth Mental Health First Aid USA
- Mandated Reporter Training (Child Abuse & Neglect)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Resource Specialist/Receptionist
Center For Human Services - Chs
10.2022 - Current
Chiropractic Assistant/Receptionist
Romo Chiropractic
02.2020 - 08.2021
No Degree - Psychology
Modesto Junior College
High School Diploma -
Modesto High School
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