Monserrat Lagos
San Lorenzo,CA
Summary
Highly motivated college graduate to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, translation services and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Front Desk Administrator
ACES ABA
10.2023 - Current
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Collaborated with HR and Payroll teams to complete HR documentation and Payroll needs. ie. I-9s and final checks.
- Entered data and utilized access database and Excel spreadsheet.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
Barista
Starbucks
02.2022 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils, and seating areas daily
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Brewja Coffee
01.2021 - 11.2021
- Served customers quickly and efficiently and created strategies to prevent delays
- Maximized team productivity by expertly delegating tasks to kitchen staff
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Bachelor of Arts - Communications
San Francisco State University
05.2023
Minor - Latinx Studies
San Francisco State University
05.2023
Associate of Arts - Human Development
Ohlone College
05.2021
Skills
- Retail Management
- Cash Register Operation
- Hospitality and Accommodation
- Leading Employees
- Ability to Adapt
- Communications Strategies
- Spanish Fluency
- File Management
Timeline
Front Desk Administrator
ACES ABA
10.2023 - Current
Barista
Starbucks
02.2022 - 10.2023
Barista
Brewja Coffee
01.2021 - 11.2021
Bachelor of Arts - Communications
San Francisco State University
Minor - Latinx Studies
San Francisco State University
Associate of Arts - Human Development
Ohlone College