Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Timeline
Generic

Monserrat Magana

North Hollywood,CA

Summary

Highly motivated and self-disciplined individual with an A.A. degree in sociology. I am passionate about helping families and individuals in need. My background in customer service and leadership positions have fostered essential qualities needed in the social work field.

Overview

6
6
years of professional experience

Work History

Ticket/Gate Attendant

GAT Airline Ground Support
Burbank, CA
12.2024 - Current
  • Greet customers, guide them to where they need to go, and assist them on the computer with their ticket and baggage check-in process.
  • Understand the demands of air travel and strive to provide a stress-free experience for passengers by helping with routing, trip planning, and gate boarding.
  • Owning the check-in process, boarding process, and seat availability, including making gate announcements, and ensuring customers have the accurate travel documentation.
  • Tagging and lifting baggage from scales to conveyor belts.
  • Opening, closing, and securing aircraft doors.

Production Control Specialist

Lufthansa Technik
Sun Valley, CA
05.2022 - 06.2024
  • Ensured units were fulfilled on time to meet customer needs.
  • Worked interdepartmentally in order to ensure man power and resources were consumed efficiently and effectively.
  • Reduced lead times with proactive planning and coordination of resources within the manufacturing process.
  • Optimized inventory control for reduced waste and cost savings, with effective monitoring systems.
  • Monitored and tracked the progress of all production tasks for on-time delivery.

Assistant Manager

SKECHERS Retail
Los Angles , CA
11.2019 - 05.2022
  • Oversaw Skechers' in-store operations and ensured we serviced customer needs while cost-control goals were met.
  • Managed a diverse team of professionals, fostering a positive work environment, and high employee satisfaction.
  • Trained all staff members.
  • Inventory management.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.

Education

Associate of Arts - Sociology

Los Angeles Valley College
Los Angeles, CA
12-2024

Skills

  • Customer service
  • Team management
  • Inventory management
  • Problem solving
  • Strong work ethic
  • Ticketing system
  • Passenger assistance
  • Language proficiency
  • Baggage handling
  • Gate announcement delivery
  • Boarding process management
  • Lost luggage tracking

Affiliations

Intern at Los Angeles Valley Community College Family Resource Center

March 2019 - March 2020

  • Assisted with parent workshops
  • Organized donations of baby clothes, diapers, and wipes.
  • Community outreach
  • Provided childcare
  • Hosted monthly playgroups

Languages

Spanish
Professional

Timeline

Ticket/Gate Attendant

GAT Airline Ground Support
12.2024 - Current

Production Control Specialist

Lufthansa Technik
05.2022 - 06.2024

Assistant Manager

SKECHERS Retail
11.2019 - 05.2022

Associate of Arts - Sociology

Los Angeles Valley College

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