Monserrat Marquez
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Substitute Teacher
Child Care Careers
09.2022 - Current
- Worked alongside the lead teacher to provide a safe and healthy developmentally appropriate environment.
- Maintained smooth functioning of each learning center and adjusted each activity according to the needs of each child.
- Conducted daily health and environment checklists.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Patient Access Representative
Saint Anthony Hospital
04.2023 - 10.2023
- Initiated and processed the registration function for all patients entering the Emergency department.
- Entered comprehensive registration data into the hospital by interviewing patients to keep medical records up-to-date.
- Verified insurance eligibility via telephone or online programs.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rules to protect patient privacy.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Provided excellent customer service to patients and medical staff.
Janitor and Receptionist
Omar’s Auto Repair Shop
06.2022 - 08.2022
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming the waiting areas and shop bathrooms.
- Upheld company policies regarding health codes, safety regulations, and hazardous materials disposal protocols while completing assigned tasks diligently.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Primary Infant Teacher
Children's Home Center Too
02.2022 - 06.2022
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Promoted cognitive development through interactive play sessions and sensory experiences.
- Kept classroom and feeding areas clean, neat and safe.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Improved communication skills among infants by incorporating sign language into daily routines.
Hostess
Los Magueyes
06.2020 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Input orders accurately into POS terminal, split bills and accepted payments.
Registration
MetroSouth Medical Center
06.2017 - 08.2020
- Completed registration paperwork, verifying accurate patient information.
- Assisted other clerks with front desk duties, answering questions and accurately using the reservation system.
- Explained form wording to patients to help each understand information required.
Volunteer
Saint James Food Pantry
10.2018 - 01.2019
- Distributed food to people without housing.
- Delivered food to homebound seniors and disabled persons.
- Answered incoming phone calls and explained to people how the food pantry works.
- Unloaded delivery trucks and assembled donation bags.
Education
High School Diploma -
De La Salle Institute
Chicago, IL05.2021
Skills
- Organizational skills
- Attention to Detail
- Sanitation techniques
- Waste disposal
- Adaptive learning
- CPR and First Aid
Certification
- First Aid/CPR Certified
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Patient Access Representative
Saint Anthony Hospital
04.2023 - 10.2023
Assistant Substitute Teacher
Child Care Careers
09.2022 - Current
Janitor and Receptionist
Omar’s Auto Repair Shop
06.2022 - 08.2022
Primary Infant Teacher
Children's Home Center Too
02.2022 - 06.2022
Hostess
Los Magueyes
06.2020 - 08.2021
Volunteer
Saint James Food Pantry
10.2018 - 01.2019
Registration
MetroSouth Medical Center
06.2017 - 08.2020
High School Diploma -
De La Salle Institute
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