Monserrat Marquez-Ortis
Lawrenceville,GA
Summary
Proven expertise in customer satisfaction and payment collection. Excelled in creating welcoming environments and managing high-pressure situations with patience and composure. Demonstrated ability to multitask effectively, ensuring efficient service and enhancing customer experience. Well-organized and
dependable with unparalleled dedication to team success, business operations and
customer loyalty.
Overview
6
6
years of professional experience
Work History
Emissions Technician
Pleasant Hill Car Wash & Lube
08.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Pleasant Hill Car Wash & Lube
05.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Berkmar High School
Lilburn, GABachelor Of Science In Nursing - Nursing
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service
- Customer satisfaction
- Patience and composure
- Attention to detail
- Time management
- Payment collection
- Multitasking capabilities
- Positive and professional
Timeline
Emissions Technician
Pleasant Hill Car Wash & Lube
08.2022 - Current
Customer Service Cashier
Pleasant Hill Car Wash & Lube
05.2019 - Current
Berkmar High School
Bachelor Of Science In Nursing - Nursing
Georgia Gwinnett College
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