Monserrat Martin Del Campo
Bear,DE
Summary
Dedicated and bilingual Customer Service Representative with over three years of experience supporting retirement, investment, and savings accounts. Skilled in de-escalation, account troubleshooting, and team training. Adept at providing empathetic and effective solutions in high-volume environments. Seeking opportunities to further leverage my communication and problem-solving abilities in a dynamic setting.
Overview
4
4
years of professional experience
Work History
Representative, Shareholder Services
Bank Of New York Mellon Corp
03.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Trained and educated incoming hire groups.
- Responded to customer questions via telephone and online chat regarding program benefits, account retrievals, eligibility, and financial transactions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Cross trained in multiple programs offered by the company including Roth IRA's, 529 college savings accounts, and ABLE accounts for individuals with disabilities.
Customer Service Representative
Aston Carter
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided clients with personal and delicate information within their account.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Some College - Science With Interest in Nursing
Delaware Technical Community College
Newark, DE01-2021
High School Diploma -
William Penn High School
New Castle, DE06-2017
Skills
- Customer support
- Goal-oriented mindset
- Active listening
- Customer relations
- Conflict resolution
- Adaptability and flexibility
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Professionalism
- Staff training
Recognition
VIP Recognition from multiple managers
Commended by callers for exceptional service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Representative, Shareholder Services
Bank Of New York Mellon Corp
03.2022 - Current
Customer Service Representative
Aston Carter
08.2021 - 03.2022
Some College - Science With Interest in Nursing
Delaware Technical Community College
High School Diploma -
William Penn High School
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