Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Perez

Las Cruces,NM

Summary

Experienced and self Motivated leader with strong organizational and prioritization abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. as well as Hardworking and passionate job seeker ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Key Holder/Manager

Shoe Dept. Encore
03.2024 - Current
  • Accepted and processed customer returns.
  • Managed daily operations efficiently, including opening and closing procedures and cash handling.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Regional Manager/Store Manager

Brow Art 23
01.2021 - 03.2024
  • Responsible for employee schedules
  • Organized company-wide events such as conferences, workshops, and training sessions by coordinating schedules, venues, and resources efficiently.
  • Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
  • Maintained accurate records and handled purchase orders.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Connecting with clients (building a relationship with customers).
  • Resolved customer problems and complaints.
  • Accomplished multiple tasks within established timeframes.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Proven ability to learn quickly and adapt to new situations.

Restaurant Team Member

Go Burger
10.2019 - 01.2021
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Prepared food orders, cooking on grill and operating fry station.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.

Call center agent

Vupoint Research
01.2018 - 09.2019
  • Responsible for answering and dial out calls to gather survey data
  • Researching required information using available resources
  • Document and note all call information.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Education

High School Diploma -

Rio Grande Preparatory Institute
Las Cruces, NM
05.2019

Skills

  • skilled at working independently and collaboratively in a team environment
  • demonstrated respect,friendliness and willingness to help wherever needed
  • passionate about learning and committed to continual improvement
  • Employee Scheduling
  • Time management
  • Bank Deposits
  • Multitasking and Prioritizing
  • Customer Satisfaction
  • Adaptability and Flexibility
  • Professionalism
  • Store maintenance
  • Fast pace learning
  • Communication skills
  • Leadership
  • Problem solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Key Holder/Manager

Shoe Dept. Encore
03.2024 - Current

Regional Manager/Store Manager

Brow Art 23
01.2021 - 03.2024

Restaurant Team Member

Go Burger
10.2019 - 01.2021

Call center agent

Vupoint Research
01.2018 - 09.2019

High School Diploma -

Rio Grande Preparatory Institute

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Monserrat Perez