Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monserrat Reyes

Perryton,TX

Summary

Bilingual, dynamic Front Desk Receptionist with proven expertise at Panhandle Crisis Center, excelling in customer service and office organization. Recognized for enhancing visitor experiences and maintaining confidentiality. Skilled in data entry and adept at fostering team collaboration, ensuring efficient operations and high client satisfaction. Committed to delivering compassionate care and support.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Panhandle Crisis Center
05.2023 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Elderly Caretaker

The Seasons
12.2022 - 05.2023
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
  • Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
  • Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
  • Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.

Front Desk Receptionist

Lovette and August Pediatrics
11.2019 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Front Desk Receptionist

Wise Dental
01.2018 - 09.2018
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected [Type] payments, processed transactions and updated relevant records.

Education

GED -

CanadianHigh School
Canadian,TX
12-1995

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Office organization
  • Oral and writing communication
  • File organization

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Panhandle Crisis Center
05.2023 - Current

Elderly Caretaker

The Seasons
12.2022 - 05.2023

Front Desk Receptionist

Lovette and August Pediatrics
11.2019 - 02.2020

Front Desk Receptionist

Wise Dental
01.2018 - 09.2018

GED -

CanadianHigh School

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