MONSERRAT RODRIGUEZ
Pharr,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic. Adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Office Specialist (Team Lead)
Doctors Hospital at Renaissance Health System
02.2022 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Engaged with customers in an empathetic and professional manner at all times
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars
- Participated in team meetings and training sessions as required by the organization
- Facilitated communication between team members and management personnel
- Trained and supervised new employees to promote overall team productivity and consistent service
- Facilitated communication between team members to foster a positive work environment
Bilingual Call Center Representative
Express Employment Professionals
10.2021 - 01.2022
- Answered incoming calls from customers in Spanish and English, providing technical support and customer service
- Followed established call center protocols for quality assurance purposes
- Attended regular training sessions to stay informed about changes in company policies or procedures
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Monitored and recorded daily phone activity in logbook
- Operated telephone switchboard and routed calls to correct destination
Customer Service Representative
Appleone Staffing Agency
01.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sonia M Sotomayor High School
Pharr, TX06.2019
Skills
- Office Management
- Patient Scheduling
- Medical Documentation
- Phone and Email Etiquette
- Knowledge of medical terminology
- Medical software applications
- Coaching and Mentoring
- Employee engagement
- Performance monitoring
- Employee Evaluation
- Cross-Functional Collaboration
- Job training
Certification
Human Resources Assistant Certificate, South Texas College, Mcallen, TX
References
References available upon request.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Office Specialist (Team Lead)
Doctors Hospital at Renaissance Health System
02.2022 - Current
Bilingual Call Center Representative
Express Employment Professionals
10.2021 - 01.2022
Customer Service Representative
Appleone Staffing Agency
01.2021 - 10.2021
High School Diploma -
Sonia M Sotomayor High School
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