Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monserrath Lopez

Yonkers,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly professional with strong understanding of hospitality and beverage industries. Extensive knowledge of food and liquors pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

4
4
years of professional experience

Work History

School Bus Monitor

All County bus, LLC
Yonkers, NY
03.2024 - Current
  • Conducted pre-trip inspections of the bus to ensure it was safe for transportation.
  • Reported any incidents or accidents involving students to the school administration immediately.
  • Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.

Waitress

X2O Xaviers on Huston
Yonkers, NY
02.2023 - 09.2024
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Etc....

Barista

Sandy's Coffee
Yonkers, NY
03.2023 - 11.2023
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Restaurant Hostess

Garibaldi
Yonkers, NY
03.2022 - 02.2023
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Managed reservations, waitlists, and special requests for large parties.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Monitored dining room activity to ensure all guests were receiving optimal service.

waitress

Atlixco
yonkers, NY
03.2021 - 08.2021
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Passionate about learning and committed to continual improvement.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Westchester Community College
Valhalla, NY

Skills

  • De-Escalation Techniques
  • Social Perceptiveness
  • Child Supervision
  • Background Checks
  • Disability Awareness
  • Communication Skills
  • Adaptability
  • Calm Under Pressure
  • Bilingual
  • CPR Certified
  • Strong Work Ethic
  • Observational skills

Languages

English
Professional
Spanish
Native/ Bilingual
Italian
Elementary

Timeline

School Bus Monitor

All County bus, LLC
03.2024 - Current

Barista

Sandy's Coffee
03.2023 - 11.2023

Waitress

X2O Xaviers on Huston
02.2023 - 09.2024

Restaurant Hostess

Garibaldi
03.2022 - 02.2023

waitress

Atlixco
03.2021 - 08.2021

High School Diploma -

Westchester Community College

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Monserrath Lopez