Monserrath Martinez
Stephenville,Texas
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Mendez Masonry
12.2023 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained a clean and organized work environment, promoting a professional image of the office area.
Waitress
Hacienda Camino Real
11.2023 - 12.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Front Desk Receptionist
Mendez Masonry LLC
05.2022 - 08.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions.
Host
Pastafina
04.2021 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Stephenville High School
Stephenville, TX05.2023
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Inventory Control
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Mendez Masonry
12.2023 - Current
Waitress
Hacienda Camino Real
11.2023 - 12.2023
Front Desk Receptionist
Mendez Masonry LLC
05.2022 - 08.2023
Host
Pastafina
04.2021 - 08.2021
High School Diploma -
Stephenville High School